POS Customer Display Applet
POS Customer Display Applet user guide still under progress
Work in Progress: This documentation is currently under development. Visual assets (screenshots) and further details will be added soon.
Purpose and Overview
The POS Customer Display Applet is a specialized retail tool designed to manage the content and layout of a secondary monitor facing the customer. It provides real-time transaction visibility, promotional messaging, and interactive elements during the checkout process.
Key Features Overview
Who Benefits from This Applet?
Retail Customers:
- Clear visibility of itemized prices and totals
- Review of discounts and promotions applied
- Interactive QR payment code display
Cashiers & Retail Staff:
- Reduced customer disputes regarding pricing
- Automated promotional displays (no manual switching)
- Enhanced checkout professionalism
Marketing & Store Managers:
- Display advertisements and cross-sell offers
- Branded logos and seasonal themes
- Real-time customer feedback collection (optional)
What Problems Does This Solve?
The Checkout Friction Problem: Without a dedicated customer display:
- Customers often feel “in the dark” about pricing
- Manual disputes at the end of the transaction take time
- Missed opportunities for last-minute promotions
The Customer Display Solution:
- Dynamic Transaction List - Items appear on screen as they are scanned
- Branded Visuals - Slideshows of promotions when the terminal is idle
- Integrated Payment Prompts - Display total amount and QR codes for easy scanning
Key Features Overview
Key Concepts
Display States
| State | Content | Primary Goal |
|---|---|---|
| Idle | Promotional images/videos, Brand logo. | Marketing and branding. |
| Active | Itemized list, Price per item, Current Total. | Transactional transparency. |
| Payment | Final Total, QR codes (e.g., TNG, GrabPay). | Rapid checkout and payment. |
Quick Start Guide
For Store Staff: Connecting the Display
Goal: Ensure the customer-facing screen is active in 3 steps.
- Connect hardware: Ensure the secondary monitor is connected via HDMI/USB
- Open Applet: Open the POS Customer Display app on the terminal
- Launch: Click “Launch Display Window” and drag it to the secondary monitor
For Marketing: Updating Ads
Goal: Change the promotional images shown on the display.
- Upload Assets: Go to Settings > Display Assets
- Set Sequence: Arrange the images in the desired order
- Save: Click Update to push the new slides to all terminals
Configuration & Settings
Fine-tune your customer experience in Settings:
- Logo Branding: Upload your store’s high-resolution logo.
- Color Themes: Match the display’s colors to your brand palette.
- Font Sizes: Optimize text for readability across different screen sizes.
FAQ
Q: Can I show a video on the customer display? A: Yes, the applet supports MP4 and GIF formats for dynamic promotional content.
Q: What happens if the display disconnects? A: The main POS terminal will continue to function, but a notification will appear to the cashier to reconnect the secondary screen.
Q: Can the customer interact with the display (e.g., touchscreen)? A: If you have a touch-enabled customer screen, the applet supports basic interactions like selecting “Receipt Type” or “Rating the Experience.”
Q: Does it work on any screen size? A: The display is responsive and will automatically scale its content to fit standard monitor resolutions (720p, 1080p, etc.).