Account Receivable

Comprehensive AR Automation Platform

BigLedger’s Account Receivable module revolutionizes cash flow management through intelligent automation, predictive analytics, and seamless integration with Malaysia’s banking ecosystem. Our unified entity architecture (bl_fi_mst_entity_hdr) provides a 360-degree view of customer relationships, credit history, and payment patterns.

Core Capabilities

Customer Credit Management

Credit Limit Configuration

Dynamic Credit Scoring: AI-powered credit assessment based on payment history
Multi-Tier Credit Limits: Different limits for different transaction types
Credit Insurance Integration: Automated CTOS and CCRIS checking
Parent-Child Credit Pooling: Group companies share credit facilities
Real-Time Credit Monitoring: Instant alerts when approaching limits

Credit Application Workflow

Application Submission: Online form with document upload
Automated Verification: IC/SSM validation, bank reference checks
Risk Assessment: AI scoring with manual override option
Approval Matrix: Multi-level approval based on amount
Terms Assignment: Payment terms, credit limit, security requirements

Invoice Management

Invoice Generation

Multi-Format Support: Tax invoice, proforma, debit/credit notes
Batch Processing: Generate thousands of invoices simultaneously
Template Designer: Custom invoice layouts per customer
Multi-Language: Malay, English, Chinese, Tamil templates
E-Invoice Ready: LHDN MyInvois and PEPPOL compliant

Invoice Delivery

Omni-Channel Delivery
- Email with PDF attachment
- WhatsApp Business API
- Customer portal access
- Printed via postal service
- API push to customer systems

Invoice Tracking

Delivery Confirmation: Read receipts and acknowledgments
View Analytics: Track when customers open invoices
Payment Promise Tracking: Record and follow up on commitments
Dispute Management: Flag and resolve invoice disputes

Payment Collection

Payment Methods

Bank Transfers: FPX, IBG, GIRO integration
Credit/Debit Cards: Visa, Mastercard, AMEX
E-Wallets: GrabPay, Touch ’n Go, Boost
Cheque Management: PDC tracking and presentation
Cash Collection: Mobile POS for field collections
Cryptocurrency: Bitcoin, Ethereum (selected merchants)

Automated Collection

Direct Debit Setup: Automated monthly collections
Standing Instructions: Recurring payment scheduling
Payment Plans: Installment arrangements with interest
Auto-Reconciliation: Match payments to invoices using AI

Aging Analysis

Real-Time Aging Reports

Bucket Analysis: 0-30, 31-60, 61-90, 90+ days
Customer Segmentation: By industry, region, sales rep
Trend Analysis: Historical aging patterns
Predictive Aging: AI forecast of future aging
Exception Reporting: Highlight unusual patterns

Collection Priority Matrix

Risk-Based Prioritization: Focus on high-risk accounts
Value-Based Approach: Prioritize large outstanding amounts
Relationship Scoring: Consider customer lifetime value
Collection Capacity: Optimize collector workload

Collection Management

Automated Reminders

Reminder Sequences
- 7 days before due: Friendly reminder
- Due date: Payment due notification
- 3 days overdue: First reminder
- 7 days overdue: Second reminder with late charges
- 14 days overdue: Final notice
- 30 days overdue: Legal action warning
Communication Channels
- Email templates with personalization
- SMS with payment links
- WhatsApp messages with invoice attachments
- Automated voice calls
- Physical letters via postal service

Collection Team Tools

Collector Dashboard: Prioritized action list
Call Scripts: Dynamic scripts based on customer profile
Payment Negotiation: Approval workflows for settlements
Promise to Pay: Track and follow up on commitments
Skip Tracing: Updated contact information sourcing

Statement of Account

Statement Generation

Automated Scheduling: Monthly, quarterly, on-demand
Multiple Formats: Summary, detailed, with aging
Multi-Company: Consolidated statements for groups
Interactive Statements: Click to pay functionality
Audit Trail: Track statement delivery and views

Finance Charges & Penalties

Late Payment Charges

Flexible Configuration
- Fixed amount per invoice
- Percentage of outstanding
- Tiered rates based on days overdue
- Compound interest calculation
Waiver Management
- Approval workflow for charge waivers
- Waiver reason tracking
- Impact analysis on profitability

Legal & Recovery

Legal Action Workflow

Letter of Demand: Automated generation and tracking
Legal Firm Integration: Case handover to panel lawyers
Court Filing: Document preparation assistance
Judgment Tracking: Monitor legal proceedings
Asset Recovery: Coordination with bailiffs/auctioneers

Debt Recovery Agencies

Agency Portal: Secure access for collection agencies
Performance Tracking: Recovery rates by agency
Commission Management: Automated calculation and payment
Compliance Monitoring: Ensure ethical collection practices

Cash Application

Intelligent Matching

Auto-Match Algorithms
- Invoice number reference
- Amount matching with tolerance
- Customer name fuzzy matching
- Payment pattern recognition
- Machine learning improvement
Exception Handling
- Overpayment processing
- Underpayment allocation
- Unidentified receipts queue
- Partial payment distribution

Reporting & Analytics

Standard Reports

Operational Reports
- Daily collection report
- Outstanding by customer
- Aging summary and detail
- Collection effectiveness
- DSO trending
Management Reports
- Bad debt provision calculation
- Cash flow forecasting
- Customer risk assessment
- Collector performance
- Credit limit utilization

Advanced Analytics

Predictive Analytics
- Payment probability scoring
- Default risk prediction
- Optimal collection timing
- Cash flow forecasting
Prescriptive Analytics
- Collection strategy optimization
- Credit limit recommendations
- Payment term suggestions
- Write-off predictions

Integration Points

Banking Integration

Malaysian Banks: Maybank, CIMB, Public Bank, RHB
Payment Gateways: iPay88, MOLPay, Billplz
Bank Statement Import: Auto-reconciliation
Virtual Account Numbers: Unique account per customer

Accounting Integration

General Ledger: Automatic posting of AR transactions
Tax Module: GST/SST calculation and reporting
Fixed Assets: Finance lease AR tracking
Cost Centers: Department-wise AR allocation

Customer Portal

Self-Service Features

Account Access: View statements and invoices
Online Payment: Multiple payment options
Dispute Submission: Raise and track disputes
Payment History: Complete transaction history
Document Download: Statements, receipts, invoices

Mobile Application

AR Mobile for Collections

Field Collection: Accept payments on-site
Customer Visit Log: GPS-tracked visit records
Document Capture: Scan and upload documents
Offline Mode: Sync when connected
Digital Signatures: Acknowledgment receipts

Unique BigLedger Features

Unified Entity Architecture

Leveraging our bl_fi_mst_entity_hdr table:

Single view of customer as buyer and supplier
Automatic contra/offset capabilities
Relationship mapping for group companies
Credit exposure across all entities

Malaysian Compliance

LHDN Integration: E-Invoice submission via MyInvois
SSM Validation: Automatic company verification
Bank Negara Reporting: RENTAS integration
PEPPOL Network: Cross-border invoicing

Implementation Best Practices

Configuration Steps

Customer Setup: Import customer master data
Credit Policy: Define credit limits and terms
Aging Buckets: Configure aging periods
Reminder Templates: Customize communication templates
Approval Matrix: Set up approval hierarchies
Integration: Connect banking and payment gateways
Training: Train credit control team
Go-Live: Phased rollout by customer segment

Success Metrics

DSO Reduction: Typically 20-30% improvement
Collection Efficiency: 15-25% increase
Bad Debt Reduction: 30-40% decrease
Cash Flow Improvement: 25-35% acceleration
Customer Satisfaction: Maintained or improved despite collection efforts