Cancel, correct and reconcile with MyInvois · lesson 2 of 6 · for the whole-system operator — you run the books Read the full lesson · Back to the course

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Step 1 — Check that the e-invoice is actually wrong

You will not destroy a valid e-invoice on the strength of a report that looked odd.

Check the document type on both rows before you conclude anything

72 hours

All still inside their 72 hours

Step 2 — Line up the approver before you raise anything

The request you are about to raise will not stall for want of a person.

Find your approver now, tell them what is coming…

Valid

The e-invoice status is Valid

Step 3 — Raise the request

A cancellation request exists against the e-invoice, waiting for approval.

Screen capture pending the demo tenant

Internal Submission → To IRB E-Invoice with the Valid laptop invoice opened and the Request for Rejection button, then the new row in Cancellation → Rejection Requests reading requested and in progress

Step 4 — Approve it and decide what happens to the sales document

The request is approved with a recorded decision about the invoice behind it.

Go to Cancellation, then Rejection Requests, open the request…
Create a new reversal document if your accounting policy is to reverse rather than…

Screen capture pending the demo tenant

Cancellation → Rejection Requests with the request opened on Update, approval status set to Approved and the processing logic list showing the four choices

Step 5 — Send the cancellation to LHDN

LHDN has cancelled the e-invoice, or you know exactly why not.

Go to Cancellation, then Cancellation Queue, and read the row

Screen capture pending the demo tenant

Cancellation → Cancellation Queue with the row's detail panel open, showing the processing logic and an empty Request Error field

Step 6 — Handle a consolidated e-invoice

You will not destroy a month's reporting with one wrong choice.

Where this step sits

    flowchart TD
  s1["1. Check that the e-invoice is actually…"]
  s2["2. Line up the approver before you…"]
  s3["3. Raise the request"]
  s4["4. Approve it and decide what happens…"]
  s5["5. Send the cancellation to LHDN"]
  s6["6. Handle a consolidated e-invoice"]
  s7["7. Confirm it went through"]
  s1 --> s2
  s2 --> s3
  s3 --> s4
  s4 --> s5
  s5 --> s6
  s6 --> s7
  classDef here fill:#1e40af,stroke:#1e40af,color:#ffffff,font-weight:bold;
  class s6 here;

Step 7 — Confirm it went through

You can prove the cancellation, in thirty seconds.

Open the e-invoice on Internal Submission, then To IRB E-Invoice
Go to Cancellation, then Rejection Requests; your request shows as completed and approved…
Look at the sales document behind it…
Watch that one on To IRB E-Invoice to Valid, not Submitted…

Screen capture pending the demo tenant

Internal Submission → To IRB E-Invoice with two rows for the laptop order, the original reading Cancelled and the corrected invoice reading Valid

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