E-invoices at the till · lesson 1 of 5 · for the counter — you serve customers and cash up Read the full lesson · Back to the course

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Step 1 — Know what an e-invoice actually is

An e-invoice is the tax record of a sale, in the form the Inland Revenue Board of Malaysia, LHDN, asks for.

Valid

Where LHDN checks it and answers Valid or Invalid

Step 2 — Separate the receipt from the e-invoice

You will not promise a customer something at the counter that has not happened yet.

Valid

When LHDN has looked at it and said Valid

Step 3 — Know what happens if the customer says nothing

You will stop worrying about the great majority of customers who never ask.

What this step names

It does not ask you to know who every buyer is
A shopper who buys a phone case and walks out has not…
An identity document
An address

Step 4 — Give one of three answers

You have a script for the question.

What this step names

Your buyers can look their own receipt up in the My E-Invoice…
Using the invoice number with the date and amount
The invoice number with the PIN printed on the receipt
Then fill in their tax number
Identity
Address

Step 5 — Know why now beats next week

You will understand why a small effort at the counter saves a large one later.

Where this step sits

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  s2["2. Separate the receipt from the e-invoice"]
  s3["3. Know what happens if the customer…"]
  s4["4. Give one of three answers"]
  s5["5. Know why now beats next week"]
  s1 --> s2
  s2 --> s3
  s3 --> s4
  s4 --> s5
  classDef here fill:#1e40af,stroke:#1e40af,color:#ffffff,font-weight:bold;
  class s5 here;

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