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E-invoices at the till · lesson 3 of 5 · for the counter — you serve customers and cash up Read the full lesson · Back to the course

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Step 1 — Open the e-invoice buyer panel

You will know where on the counter screen the buyer's details go.

  • Open it while the customer is still in front of you…
Screen capture pending the demo tenant

The Create Cash Bill counter screen with the e-Invoice buyer details panel open on the Main tab

Step 2 — Get the fields LHDN insists on

You will know what "enough" looks like, so you ask the customer once rather than twice.

What this step names
  1. LHDN wants a name
  2. A tax identification number
  3. An identity document type with its number
  4. An address
  5. A contact number

Step 3 — Fill the whole block, or none of it

You will avoid the single most baffling rejection there is.

What you do
  1. Type the customer's name and nothing else…

Step 4 — Key the identity into the right box

Every e-invoice carries the buyer's tax number together with an identity document type and the number that goes with it.

Where this step sits
    flowchart TD
  s1["1. Open the e-invoice buyer panel"]
  s2["2. Get the fields LHDN insists on"]
  s3["3. Fill the whole block…"]
  s4["4. Key the identity into the right…"]
  s5["5. Handle a customer who has no…"]
  s6["6. Know what wrong looks like…"]
  s1 --> s2
  s2 --> s3
  s3 --> s4
  s4 --> s5
  s5 --> s6
  classDef here fill:#1e40af,stroke:#1e40af,color:#ffffff,font-weight:bold;
  class s4 here;

Step 5 — Handle a customer who has no tax number

You will know what to do when the customer cannot give you the one field everything hangs on.

Where this step sits
    flowchart TD
  s1["1. Open the e-invoice buyer panel"]
  s2["2. Get the fields LHDN insists on"]
  s3["3. Fill the whole block…"]
  s4["4. Key the identity into the right…"]
  s5["5. Handle a customer who has no…"]
  s6["6. Know what wrong looks like…"]
  s1 --> s2
  s2 --> s3
  s3 --> s4
  s4 --> s5
  s5 --> s6
  classDef here fill:#1e40af,stroke:#1e40af,color:#ffffff,font-weight:bold;
  class s5 here;

Step 6 — Know what wrong looks like, and what right looks like

You will know what you have prevented.

What this step names
  1. When a customer simply will not give you the details
  2. Take the sale anyway
  3. Tell them the e-invoice will follow and how it reaches them
  4. Do not promise it over the counter — the next lesson has…

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