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E-invoices at the till · lesson 5 of 5 · for the counter — you serve customers and cash up Read the full lesson · Back to the course

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Step 1 — Work out which of three things they want

You will have picked the right route before you touch anything.

What this step names
  1. A void is the till's own action
  2. If you hold the permission for it; many counters do not
  3. On those it is the person you call over

Step 2 — Void a bill at the till

You will know exactly what a void does, including the part nobody mentions.

What this step names
  1. Voiding a finalised cash bill reverses everything that finalising it started —…
  2. The money
  3. The stock —
  4. Records the reason you give

Step 3 — Know the line you cannot cross

You will recognise the moment a problem stops being yours.

Valid

Once LHDN has looked at an e-invoice and answered Valid

Step 4 — Hand it over with everything they need

The person who can fix it will not have to come back to you.

What you do
  1. Write down four things: the bill number, the date and time of the sale…

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