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Read a rejection and fix it · lesson 3 of 7 · for the whole-system operator — you run the books Read the full lesson · Back to the course

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Step 1 — The buyer's identity, and the record that holds it

Every e-invoice carries the buyer's tax number together with an identity document type and the number that goes with it.

What you do
  1. Fix it on the customer record, in the Customer applet's E-Invoice tab — unless…

Step 2 — When you do not have the buyer's tax number

You know which substitutes LHDN allows and which it refuses.

What you do
  1. Watch the second half of this family…

Step 3 — Currency, which is fixed on the sales document

You can clear a currency rejection in one edit, in the right place.

What you do
  1. Key both as US dollars and LHDN refuses it…

Step 4 — The state on an address

You can clear a state rejection and stop it recurring at a branch.

What you do
  1. Key the state in the spelling LHDN uses and the guesswork disappears

Step 5 — A credit note pointing at a dead original

You can fix the family that looks impossible because the note itself is perfect.

What this step names
  1. A credit note
  2. Debit note
  3. Refund note
  4. Sales return carries a reference to the original e-invoice

Step 6 — Your own company record, which fails everything at once

You will recognise the family that has no customer in it.

Where this step sits
    flowchart TD
  s1["1. The buyer's identity, and the record…"]
  s2["2. When you do not have the…"]
  s3["3. Currency, which is fixed on the…"]
  s4["4. The state on an address"]
  s5["5. A credit note pointing at a…"]
  s6["6. Your own company record…"]
  s1 --> s2
  s2 --> s3
  s3 --> s4
  s4 --> s5
  s5 --> s6
  classDef here fill:#1e40af,stroke:#1e40af,color:#ffffff,font-weight:bold;
  class s6 here;

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