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Get your customers ready for e-invoice · lesson 5 of 6 · for the whole-system operator — you run the books Read the full lesson · Back to the course

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Step 1 — Decide the shape of the job before you open anything

You will know which of your problems has a bulk route and which does not.

What you do
  1. Export or list your customers and sort the work into three piles

Step 2 — Send the whole book a request, instead of chasing them one at a time

Four hundred missing tax numbers becomes one file.

  • Download the template from the screen, and look carefully at what is in it…
  • Choose the delimiter that matches your file, comma or pipe…
Screen capture pending the demo tenant

Tools, then Bulk Tin Validation, with the delimiter chosen, a CSV attached and the Submit button

Step 3 — Know what happens to each row after you press Submit

A quiet screen will stop worrying you.

What this step names
  1. For every customer the file matches
  2. BigLedger reads three fields together: identity type
  3. Identity number
  4. Tax number

Step 4 — Know what your customer's reply writes, and who approves it

You will stop planning a separate job for identity types.

What this step names
  1. A valid one writes five fields onto your customer record: tax number
  2. Identity type and identity number on the E-Invoice tab
  3. The identity number and type on the Main tab as well

Step 5 — Know when a request expires, and who never receives one

You will plan around a campaign you cannot watch.

What you do
  1. Run the upload, give it a month…

Step 6 — Fix addresses and contacts the other way

You will not expect one tool to solve everything.

Where this step sits
    flowchart TD
  s1["1. Decide the shape of the job…"]
  s2["2. Send the whole book a request…"]
  s3["3. Know what happens to each row…"]
  s4["4. Know what your customer's reply writes…"]
  s5["5. Know when a request expires…"]
  s6["6. Fix addresses and contacts the other…"]
  s7["7. Let the lookup do the large…"]
  s8["8. Use the lookup by hand…"]
  s9["9. Merge the duplicates instead of deleting…"]
  s10["10. Know how you would find out…"]
  s1 --> s2
  s2 --> s3
  s3 --> s4
  s4 --> s5
  s5 --> s6
  s6 --> s7
  s7 --> s8
  s8 --> s9
  s9 --> s10
  classDef here fill:#1e40af,stroke:#1e40af,color:#ffffff,font-weight:bold;
  class s6 here;
  

Step 7 — Let the lookup do the large corporate ones for you

You will stop keying tax numbers you never needed to key.

What this step names
  1. When BigLedger turns a queued document into an e-invoice it checks three…
  2. The buyer's identity type is a business registration number
  3. The tax number is blank

Step 8 — Use the lookup by hand, and know which of the two buttons does it

You will get more out of a pool row than most people do.

What you do
  1. Open an Individual Pool row and the buyer block offers two actions beside the…
  2. Verify TIN checks a number you already hold against that identity pair…
  3. Press Get TIN on a small corporate sale too…

Step 9 — Merge the duplicates instead of deleting them

Your list will shrink without losing history.

What this step names
  1. The Customer applet has Entity Merging for exactly this…
  2. Pick the duplicates to fold into it
  3. Watch the job on the Entity Merge Processing screen

Step 10 — Know how you would find out any of this ran

You will have a realistic picture of what tells you anything.

Where this step sits
    flowchart TD
  s1["1. Decide the shape of the job…"]
  s2["2. Send the whole book a request…"]
  s3["3. Know what happens to each row…"]
  s4["4. Know what your customer's reply writes…"]
  s5["5. Know when a request expires…"]
  s6["6. Fix addresses and contacts the other…"]
  s7["7. Let the lookup do the large…"]
  s8["8. Use the lookup by hand…"]
  s9["9. Merge the duplicates instead of deleting…"]
  s10["10. Know how you would find out…"]
  s1 --> s2
  s2 --> s3
  s3 --> s4
  s4 --> s5
  s5 --> s6
  s6 --> s7
  s7 --> s8
  s8 --> s9
  s9 --> s10
  classDef here fill:#1e40af,stroke:#1e40af,color:#ffffff,font-weight:bold;
  class s10 here;
  

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