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Ask for your e-invoice from the customer portal · lesson 5 of 5 · for the outside party — you are not our staff Read the full lesson · Back to the course

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Step 1 — Tell the two kinds of wrong apart

You will know which problem you have, because they have completely different answers.

Where this step sits
    flowchart TD
  s1["1. Tell the two kinds of wrong…"]
  s2["2. Fix the part that is genuinely…"]
  s3["3. Raise a rejection while the clock…"]
  s4["4. Do not trust the countdown…"]
  s5["5. Name the things only the shop…"]
  s1 --> s2
  s2 --> s3
  s3 --> s4
  s4 --> s5
  classDef here fill:#1e40af,stroke:#1e40af,color:#ffffff,font-weight:bold;
  class s1 here;

Step 2 — Fix the part that is genuinely yours

You will know how far you can get on your own, and where you have to stop.

Where this step sits
    flowchart TD
  s1["1. Tell the two kinds of wrong…"]
  s2["2. Fix the part that is genuinely…"]
  s3["3. Raise a rejection while the clock…"]
  s4["4. Do not trust the countdown…"]
  s5["5. Name the things only the shop…"]
  s1 --> s2
  s2 --> s3
  s3 --> s4
  s4 --> s5
  classDef here fill:#1e40af,stroke:#1e40af,color:#ffffff,font-weight:bold;
  class s2 here;

Step 3 — Raise a rejection while the clock is still running

You will know what the reject button really does.

What this step names
  1. On an e-invoice LHDN has validated
  2. Only while a countdown of seventy-two hours from that validation is still…
  3. You can request a rejection
  4. Choose a reason — wrong buyer details
  5. Wrong invoice details
  6. Something you type yourself — and send it

Step 4 — Do not trust the countdown, and do not use LHDN's portal instead

You will ask early rather than exactly.

Where this step sits
    flowchart TD
  s1["1. Tell the two kinds of wrong…"]
  s2["2. Fix the part that is genuinely…"]
  s3["3. Raise a rejection while the clock…"]
  s4["4. Do not trust the countdown…"]
  s5["5. Name the things only the shop…"]
  s1 --> s2
  s2 --> s3
  s3 --> s4
  s4 --> s5
  classDef here fill:#1e40af,stroke:#1e40af,color:#ffffff,font-weight:bold;
  class s4 here;

Step 5 — Name the things only the shop can do

You will stop trying to do their half of the work.

What this step names
  1. Give them the invoice number
  2. The date and the amount
  3. Let them work

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