UCC API Reference

Unified Contact Center (UCC) APIs allow seamless integration of omnichannel messaging experiences. Automate messaging workflows, interact with user sessions, and manage customer communications through a unified interface.

Available Sections

• Action Controller
• Agent Controller
• Agent Virtual Contact Squad Contact Controller
• Agent Virtual Contact Squad Qr Controller
• Ai Ledger Authentication Controller
• Channel Controller
• Comment Resource
• Context Msg Link Resource Controller
• Conversation Controller
• Conversation Event Controller
• Conversation Event Resource Controller
• Conversation Resource Controller
• Conversation State Resource Controller
• Conversation Tag Resource Controller
• Email Resource Controller
• Email Thread Event Resource Controller
• Email Thread Resource Controller
• Endpoint Bot Link Resource Controller
• Endpoint Hdr Controller
• Endpoint Predefined Message Link Resource
• Endpoint Resource
• Lazada Message Controller
• Login Subject Link Controller
• Message Endpoint Link Resource Controller
• Message Resource Controller
• Post Line Resource Controller
• Post Resource Controller
• Predefined Message Line Resource Controller
• Predefined Message Placeholder Resource Controller
• Predefined Message Resource Controller
• Preferred Agent Assignment Controller
• Project Drive Controller
• Reaction By User Resource Controller
• Telegram Message Controller
• Whatsapp Business Controller