Money in and money out
Receipts and payments are the part of the ledger customers touch most often, and the part where a small mis-step takes the longest to find.
Each answer is two or three sentences and a link. The page behind the link is the one that owns the explanation and the one that gets corrected when the product changes.
How do I get a customer’s payment onto the right invoice?
Through a receipt voucher, which is where the settlement method, the cashbook and the knock-off against invoices all happen. Recording a Customer Payment covers partial payments, bank charges and how to correct one without voiding it.
How do I offset what a customer owes me against what I owe them?
With a contra, which nets a receivable against a payable for the same party instead of moving money. Recording a Customer Payment shows the contra path and what it does to both ledgers.
How do I reconcile a bank statement?
Match the statement against the cashbook, identify the variance, post the fix and keep the audit pack — about thirty minutes for a normal month. Bank Reconciliation walks it end to end.
How do I move money between two of my own bank accounts?
With a cash transfer, which is a document in its own right and appears on both cashbooks. The Cashbook applet documents cashbooks and their transactions.
Where do bank charges on a receipt go?
They are recorded on the receipt itself rather than as a separate journal, so the customer is still shown as having paid in full. Recording a Customer Payment shows the field and the posting.
Can I set a credit limit that actually stops an order?
You can, and it matters which parts of BigLedger read the number you typed — not every screen enforces it. Credit Limits and Payment Terms says exactly which do.