The platform, the API and other systems
What the platform is made of, and how other systems reach it.
Each answer is two or three sentences and a link. The page behind the link is the one that owns the explanation and the one that gets corrected when the product changes.
Can I load data in bulk — items, customers, opening balances?
Yes, through import screens on the relevant applets and through the batch API for volume. See Batch and Import API and, for opening balances specifically, Opening Balance Migration.
Can I get my data out?
Almost every grid exports to Excel or PDF from its own status bar, several applets have dedicated export screens, and the API covers the rest. The ETL applet is the bulk path and Reports API the programmatic one.
How do I connect another system to BigLedger?
Through the REST API, with webhooks for the other direction. Integrate an External System is the starting point and Webhooks covers events leaving the platform.
Is there an API, and what can it do?
Yes, and it is the product’s primary interface rather than an export layer — the platform’s own screens are clients of it. The API reference is generated from the backend’s route table; AI and Automation covers what an agent can and cannot do with it.
Can I run my own storefront?
Yes — CP Commerce is the console behind a customer portal, and the orders customers place arrive as ordinary sales documents. See the CP Commerce Admin applet.
Which marketplaces does BigLedger synchronise with?
The server carries synchronisation jobs for Lazada, Shopee, Shopify and TikTok Shop, and the orders arrive as ordinary sales orders in your tenant. EcomSync related applets says which applet holds each step.
An applet I read about is not on my launchpad. Why?
It is either not enabled for your company or not installed for your login — those are two different things and both are fixable by whoever administers your tenant. The Applet Store explains which is which.
Where is the EcomSync screen?
There isn’t one. EcomSync is a name for the synchronisation rather than an applet: the screens live in Organisation, Doc Item Maintenance and Sales Order, and the work runs as background jobs — EcomSync related applets maps each step to its applet.