At the Counter
“My drawer does not match the till.” This section is for the people at the till: the cashier ringing the sale, the supervisor closing the shift, and whoever ties the day’s takings to the books the next morning. Every guide uses the same business, GadgetSphere Sdn Bhd.
New at the till? Start with Cash Sales at the Counter. Selling on an order or on credit? That is the Sales Workflow Guides.
The till’s day, in order
Serving a walk-in customer: opening your till, ringing up a cash bill, taking payment and closing the day.
Counting a till at shift end, and naming which of four things a difference is.
The morning after: each payment method from the till to the cashbook and the ledger.
Following the cash from the drawer to the bank statement, and noticing a deposit that never arrives.
The payment buttons
Counter jobs kept in other sections
| At the counter | Read |
|---|---|
| A customer asks for an e-invoice | The customer asks for an e-invoice at the till |
| A customer brings something back | Take it back on the till, on a new bill and never the old one |
| The internet or BigLedger is down | Trading Through an Outage |
When a number at the till looks wrong
Start from the table in Core concepts §5. When two reports disagree, Reports says which figure each one counts, and When two numbers don’t tally routes the rest.
Related documentation
- Point of Sale module: what the counter does in the books, and Configuration for opening a branch
- POS General: the applet reference for the till