Learn
Press Play narration below and listen — 7 minutes, no setting up, and you can read every word instead if you would rather.
Open it on its own page · read the transcript · the rest of this series
What you can learn
Courses are grouped by the work you do. Each one says who it is for and what you will be able to do at the end. Inside a course are series — four to eight narrated presentations in order, a few minutes each, that you can read instead of listening to, with a self-check at the end. Every fact in them comes from a page on this site: the presentation teaches it, the page proves it.
Where a course below is named but not linked, it is designed and nothing is published for it yet. We would rather say so than send you to an empty page.
Start here — whoever you are
The shared picture everybody needs before any of the rest of it makes sense.
- A document’s life: draft, finalise, reverse, cancel — for everyone who uses BigLedger · 3 series, 10 presentations
Designed, nothing published yet: Orientation and safe navigation · Companies, branches, locations and the records behind them · When something is queued, stuck or failed.
At the counter, and with customers
Everything between a customer walking in and the sale being finished properly.
- Returns, corrections, e-invoice requests and cash-up — for the counter operator · 1 series, 5 presentations · part of it published
- Till supervision and exception control — for the counter supervisor · 1 series, 5 presentations · part of it published
- E-commerce fulfilment, refund and settlement — for the sales and e-commerce operator · 1 series, 5 presentations · part of it published
Designed, nothing published yet: The sale and the tender · Order to cash · Customer cases and the contact centre.
Stock, purchasing and suppliers
Buying it, receiving it, moving it, counting it — and the system still agreeing with the shelf.
- Supplier invoice matching, and the hand-off to payables — for the purchasing and inventory controller, and the accounts clerk · 3 series, 14 presentations · part of it published
Designed, nothing published yet: Items, units, locations and stock evidence · Receive, move, pick and count · Purchasing from request to receipt · Inventory control, costing and replenishment · Multi-branch stock governance.
Finance, tax and e-invoice
The work that ends in a figure somebody signs their name to.
- Cash, bank and settlement reconciliation — for the accounts clerk · 2 series, 8 presentations · part of it published
- SST and transaction tax in practice — for the tax and e-invoice practitioner · 1 series, 5 presentations · part of it published
- Malaysia e-invoice operations — for the tax and e-invoice practitioner · 12 series, 63 presentations
- Foreign currency and intercompany — for the group finance manager · 3 series, 10 presentations
- Tax and e-invoice configuration assurance — for the tax and e-invoice practitioner, and the tenant administrator · 1 series, 4 presentations
Designed, nothing published yet: How an operational document becomes a ledger entry · Receivables, receipts and customer settlement · Payables, supplier documents and payments · Month end and group close · Financial statements and management reporting.
Running the platform
For the people accountable for the tenant — structure, access, master data, automation.
- Tenant, company, branch and location configuration — for the tenant administrator · 3 series, 20 presentations
- Identity, roles, access and MFA — for the tenant administrator · 1 series, 5 presentations · part of it published
- Master data at scale, and who owns it — for the tenant administrator · 4 series, 20 presentations
- Document numbering, layouts and approvals — for the tenant administrator · 3 series, 8 presentations · part of it published
- Automation, queues and integrations — for the tenant administrator · 4 series, 11 presentations
Designed, nothing published yet: Change, release and continuity.
Managing a branch, a company or the group
Reading the evidence and deciding, rather than keying the transactions.
- The branch’s daily control — for the branch manager · 2 series, 10 presentations · part of it published
Designed, nothing published yet: Branch performance and corrective action · Close assurance and financial control · Group performance and governance.
Every series, ready to play
One card per series. The picture is the first slide of its first presentation; the card opens that presentation, where Play starts the narration and the rest of the series follows in order.
Browse the library another way
Every presentation is also reachable through the section’s own filing system.
- By who you are — one track per audience
- By module — 9 modules
- By level — orientation, operate, configure and own
- Learning paths — Run the books — the e-invoice track, At the counter — the e-invoice track
- All 50 series, and all 222 presentations by id