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Find your receipt

Find your receipt

Ask for your e-invoice from the customer portal · presentation 2 of 5 · for the outside party — you are not our staff Read the transcript · Back to the series

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Ask for your e-invoice from the customer portal · presentation 2 of 5

Find your receipt

You can identify your own purchase in the shop's e-invoice request form with either pair of details it accepts…

Step 1 — Pick one of the two searches

You will know which numbers the form is asking for.

What this step names
  1. If your receipt carries a PIN
  2. Use it: two fields instead of three
  3. No date to get wrong

Step 2 — Type the numbers exactly as printed

You will stop losing a search to a stray character.

What this step names
  1. The invoice number can be any of the numbers printed on your…
  2. Entered whole: the search matches every running number and reference the shop's…
  3. The shop chooses which of them its own form shows back to…

Step 3 — Work round a date the form will not let you pick

A stubborn date picker will not stop you.

Screen capture pending the demo tenant

The By Date Amount search tab with the transaction-date calendar open and most of the earlier dates greyed out

Step 4 — Read the three answers a search can give

You will know whether you can go on.

What this step names
  1. A card showing your invoice number
  2. Date
  3. Currency
  4. Amount with a Request button beside it means the sale is still…

Step 5 — Know what nothing-found actually means

You will know when to stop trying and who to telephone.

Where this step sits
    flowchart TD
  s1["1. Pick one of the two searches"]
  s2["2. Type the numbers exactly as printed"]
  s3["3. Work round a date the form…"]
  s4["4. Read the three answers a search…"]
  s5["5. Know what nothing-found actually means"]
  s1 --> s2
  s2 --> s3
  s3 --> s4
  s4 --> s5
  classDef here fill:#1e40af,stroke:#1e40af,color:#ffffff,font-weight:bold;
  class s5 here;

NarrationSlide 1 of 6

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What you are asking for — transcriptFind your receipt — transcript