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Why your prices and your totals are not the other shop's

Why your prices and your totals are not the other shop's

What your branch's settings control · presentation 3 of 5 · for the branch operator — you run one shop end to end Read the transcript · Back to the series

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What your branch's settings control · presentation 3 of 5

Why your prices and your totals are not the other shop's

You can name the two records that decide the price your counter charges — one for a scanned barcode…

Three things called the same name

Step 1 — Find the record that actually sets your price

You will stop looking at the wrong field.

What this step names
  1. When you scan a barcode
  2. The line is priced at the Default Pricing field on the branch…
  3. In the Organisation applet
  4. At the point of sale's own default scheme when that field is…

Step 2 — Learn what the other two are for

You will not ask for the wrong one to be changed.

What this step names
  1. The back-office sales and purchase line pickers start from it too
  2. It is read by the customer portal storefront
  3. By the marketplace price sync
  4. When a sales order is turned into a purchase order

Step 3 — Explain a price that changes between the list and the line

You will trust the right number.

What this step names
  1. If a cashier reports that the price changed when they added the…
  2. This is usually what they saw
  3. The bill is correct

Why the sen stopped rounding

Step 4 — Understand the rounding that stops without being turned off

You will be able to fix a rounding complaint in one look.

Where this step sits
    flowchart TD
  s1["1. Find the record that actually sets…"]
  s2["2. Learn what the other two are…"]
  s3["3. Explain a price that changes between…"]
  s4["4. Understand the rounding that stops without…"]
  s5["5. Check the rounding item before you…"]
  s6["6. Separate a price question from a…"]
  s1 --> s2
  s2 --> s3
  s3 --> s4
  s4 --> s5
  s5 --> s6
  classDef here fill:#1e40af,stroke:#1e40af,color:#ffffff,font-weight:bold;
  class s4 here;

Step 5 — Check the rounding item before you report the tick

Your first check will be the right one.

What this step names
  1. The rounding item is an ordinary item set up for the purpose
  2. Chosen either on your branch or on the applet's default selection
  3. The same is true of the group discount item and the points…

Who is allowed to sell it cheaper

Step 6 — Separate a price question from a permission question

You will escalate to the right person.

Where this step sits
    flowchart TD
  s1["1. Find the record that actually sets…"]
  s2["2. Learn what the other two are…"]
  s3["3. Explain a price that changes between…"]
  s4["4. Understand the rounding that stops without…"]
  s5["5. Check the rounding item before you…"]
  s6["6. Separate a price question from a…"]
  s1 --> s2
  s2 --> s3
  s3 --> s4
  s4 --> s5
  s5 --> s6
  classDef here fill:#1e40af,stroke:#1e40af,color:#ffffff,font-weight:bold;
  class s6 here;

NarrationSlide 1 of 10

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Why your till cannot find an item that is on your shelf — transcriptWhy your prices and your totals are not the other shop's — transcript