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Where a Peppol invoice stops, stop by stop, and who can restart it

Where a Peppol invoice stops, stop by stop, and who can restart it

Send an invoice over Peppol · presentation 4 of 4 · for the whole-system operator — you run the books Read the transcript · Back to the series

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Send an invoice over Peppol · presentation 4 of 4

Where a Peppol invoice stops, stop by stop, and who can restart it

Given only the symptom — not in the Waiting Queue, stuck in it, gone from it with no History…

Not in the Waiting Queue

Step 1 — Nothing appeared in the Waiting Queue: check the four gates

You will know why an invoice never entered the pipeline at all.

What this step names
  1. Second
  2. The document must be a sales type
  3. A self-billed purchase type
  4. Must not be marked to skip e-invoicing…

Stuck in the Waiting Queue

Step 2 — It is in the Waiting Queue and never leaves: read that as a scheduling fact

You will stop trying to fix a stuck queue from inside the applet.

What this step names
  1. The person who can change it is your BigLedger contact
  2. The request is specific: schedule the waiting-queue-to-document sweep
  3. Shorten its schedule and raise its cap to match the volume you…

Gone, but not arrived

Step 3 — It left the Waiting Queue and is not in History: follow it to the error

You will find the reason in under a minute.

What you do
  1. Open Internal Submission, then To Peppol AP, and find the document

Delivered, disputed

Step 4 — It is in History and the partner says nothing arrived: hand them the receipt

You will know what is yours to answer and what is theirs.

What this step names
  1. From that point the document is on their side of the network
  2. Between their access point and their accounting system
  3. The person to ask is their provider

Step 5 — Know what is logged where you cannot see it, and who can

You will know when to escalate and what to ask for.

Where this step sits
    flowchart TD
  s1["1. Nothing appeared in the Waiting Queue…"]
  s2["2. It is in the Waiting Queue…"]
  s3["3. It left the Waiting Queue and…"]
  s4["4. It is in History and the…"]
  s5["5. Know what is logged where you…"]
  s1 --> s2
  s2 --> s3
  s3 --> s4
  s4 --> s5
  classDef here fill:#1e40af,stroke:#1e40af,color:#ffffff,font-weight:bold;
  class s5 here;

NarrationSlide 1 of 10

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Reading To Peppol AP, Queue and History — what each Peppol screen is evidence of — transcriptWhere a Peppol invoice stops, stop by stop, and who can restart it — transcript