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Reading the Email Dashboard and the e-mail thread — what a row is evidence of, and the rows that never move

Reading the Email Dashboard and the e-mail thread — what a row is evidence of, and the rows that never move

Make the e-invoice PDF your customer receives look like yours · presentation 3 of 4 · for the whole-system operator — you run the books Read the transcript · Back to the series

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Make the e-invoice PDF your customer receives look like yours · presentation 3 of 4

Reading the Email Dashboard and the e-mail thread — what a row is evidence of, and the rows that never move

You can name the three screens that show the PDF e-mail, read a queue row for what it is evidence of — sent, failing…

Where the evidence is

Step 1 — Know the three screens

You will not search the submission screens for an e-mail.

Screen capture pending the demo tenant

The Email Dashboard's queue tab — Process Status, Email Status, Retry, Error Code, Receiver Email

Step 2 — Read a queue row for what it is evidence of

A queue row will tell you which of three situations you are in.

Where this step sits
    flowchart TD
  s1["1. Know the three screens"]
  s2["2. Read a queue row for what…"]
  s3["3. Understand why a full queue can…"]
  s4["4. Download exactly what the customer received"]
  s5["5. Resend, and read the thread rather…"]
  s1 --> s2
  s2 --> s3
  s3 --> s4
  s4 --> s5
  classDef here fill:#1e40af,stroke:#1e40af,color:#ffffff,font-weight:bold;
  class s2 here;

The rows that never move

Step 3 — Understand why a full queue can be moving nowhere

You will recognise a frozen queue from the dashboard alone.

What this step names
  1. The sign is simple: the oldest rows on the dashboard are days…
  2. Retry zero
  3. Error blank
  4. The newest never change status

Step 4 — Download exactly what the customer received

You will settle a dispute with the file rather than a description.

  • Open the To IRB record and its Email tab
Screen capture pending the demo tenant

The Email tab on a To IRB record — one thread, its content row, the attachment link

Step 5 — Resend, and read the thread rather than the toast

You will resend correctly and know when it worked.

Valid

On a Valid header

NarrationSlide 1 of 8

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When the validated PDF is e-mailed, to whom, from what address — and the three things that must exist first — transcriptReading the Email Dashboard and the e-mail thread — what a row is evidence of, and the rows that never move — transcript