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Best Practices

Follow these operational best practices to ensure continuous tax compliance, eliminate clearance rejection delays, and maintain audit readiness.

1. Automated Rejection Alert Monitoring

  • Daily Rejection Queue Audits: Read Internal Submission → To IRB E-Invoice daily in the MY E-Invoice Admin Applet and clear anything marked Invalid. Do not work from Submission History — it is a snapshot taken at submission time and will keep saying “Submitted” for a document LHDN has since rejected.
  • Master Data Pre-Validation: Enable automated TIN and BRN format checks during customer profile creation to prevent downstream billing rejections.

2. Authorisation & Pool Hygiene

  • Diarise the intermediary renewal. Your MyInvois authorisation of BigLedger expires. When it lapses every submission for that company stops at once with an authentication error and no document has anything wrong with it. Set a reminder a month ahead. (There is no signing certificate to renew — BigLedger holds the credentials.)
  • Review the Individual and Single General pools weekly. Neither empties itself and neither raises an ageing alert; a document can sit in one for months as an unreported sale.
  • Reconcile before the 7th, not after it. Run Monthly Report → Discrepancies Report for the closing month and clear it while cancellation is still possible.