E-Commerce Module

The E-Commerce Module enables businesses to sell online through multiple channels, including their own website, marketplaces, and B2B portals. It provides seamless integration between online and offline operations.

Module Overview

The E-Commerce Module consists of specialized applets that work together to provide:

  • Multi-channel selling across marketplaces and websites
  • Inventory synchronization between online and offline
  • Order management from multiple sources
  • Website management with CP-Commerce
  • B2B operations for wholesale customers

Core Dependencies

This module requires the following Core Module applets:

  • Customer Maintenance - Customer data and accounts
  • Inventory Item Maintenance - Product master data
  • Tax Configuration - Tax calculations for online sales
  • Organization - Multi-location inventory
  • Cashbook - Payment processing

E-Commerce Applets

1. EcomSync Applet

Purpose: Central hub for marketplace integration

  • Connects to Lazada, Shopee, Shopify
  • Real-time inventory synchronization
  • Order consolidation
  • Pricing management across channels

Learn more about EcomSync →

2. CP-Commerce Applet

Purpose: Website and content management

  • Build and manage e-commerce website
  • Product catalog management
  • Content pages and blogs
  • SEO optimization

Configure CP-Commerce →

3. B2B Portal Applet

Purpose: Wholesale and B2B operations

  • Customer-specific pricing
  • Bulk order processing
  • Credit limit management
  • Custom catalogs

Set up B2B Portal →

4. Marketplace Integration Applets

Individual connectors for each marketplace:

  • Shopify Connector
  • Lazada Integration
  • Shopee Integration
  • WooCommerce Bridge

View Integration Guides →

Key Features

Multi-Channel Management

  • Centralized inventory across all channels
  • Unified order processing regardless of source
  • Consistent pricing with channel-specific adjustments
  • Stock allocation by channel priority

Website Management

  • Menu configuration for site navigation
  • Page builder for content creation
  • Product display customization
  • Mobile-responsive templates

Website Configuration Guide →

Order Processing

  • Automatic order import from all channels
  • Order status synchronization
  • Batch processing capabilities
  • Shipping integration

Inventory Synchronization

  • Real-time stock updates
  • Buffer stock management
  • Multi-location support
  • Pre-order handling

Integration with Other Modules

Financial Accounting

  • Automatic invoice generation
  • Payment reconciliation
  • Tax calculation and reporting
  • Financial reporting

Inventory Module

  • Stock level management
  • Multi-warehouse allocation
  • Transfer orders
  • Stock reservations

POS Module

  • Unified inventory across online/offline
  • Click-and-collect orders
  • Omnichannel customer data
  • Loyalty points integration

Sales & CRM

  • Customer data synchronization
  • Sales analytics
  • Marketing automation
  • Customer service integration

Applet Configuration

Setup Sequence

  1. Core Module Setup

    • Configure products in Inventory Item Maintenance
    • Set up customers in Customer Maintenance
    • Configure tax codes

  2. EcomSync Configuration

    • Connect marketplace accounts
    • Map product catalogs
    • Set synchronization rules

  3. CP-Commerce Setup (if using own website)

    • Configure website settings
    • Design site structure
    • Set up payment gateways

  4. Channel Activation

    • Enable individual marketplaces
    • Configure channel-specific settings
    • Test order flow

Common Workflows

Product Listing

  1. Create product in Inventory Item Maintenance
  2. Configure in EcomSync
  3. Push to selected channels
  4. Monitor listing status

Order Fulfillment

  1. Orders auto-import from channels
  2. Inventory automatically reserved
  3. Process picking and packing
  4. Update shipping status
  5. Sync tracking to marketplace

Inventory Updates

  1. Stock changes in BigLedger
  2. EcomSync calculates available quantity
  3. Updates pushed to all channels
  4. Prevents overselling

Best Practices

Product Management

  • Use consistent SKUs across channels
  • Maintain detailed product descriptions
  • Optimize images for each platform
  • Regular price reviews

Inventory Control

  • Set appropriate buffer stocks
  • Configure channel priorities
  • Regular stock reconciliation
  • Monitor stock-out reports

Order Processing

  • Define clear SLAs by channel
  • Automate order routing
  • Set up exception handling
  • Monitor fulfillment metrics

Reporting & Analytics

Key Reports

  • Multi-channel sales analysis
  • Channel profitability
  • Inventory turnover by channel
  • Customer acquisition costs
  • Product performance metrics

Dashboards

  • Real-time sales monitoring
  • Order status tracking
  • Inventory levels
  • Channel performance comparison

Troubleshooting

Common Issues

Products not syncing

  • Verify marketplace authentication
  • Check product mapping
  • Review sync logs
  • Validate required fields

Order import failures

  • Check API connections
  • Verify customer data
  • Review tax configuration
  • Check inventory availability

Inventory discrepancies

  • Run stock reconciliation
  • Check sync frequency
  • Review buffer stock settings
  • Verify multi-location setup

Related Documentation

Applet Guides

Integration Guides

Operations

Next Steps

  1. Review Core Module dependencies
  2. Plan channel strategy for your business
  3. Configure EcomSync for selected channels
  4. Test order flow before going live
  5. Train team on multi-channel operations
Success Tip: Start with one channel, perfect the process, then expand to additional channels gradually.