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Cancel, correct and reconcile with MyInvois · presentation 4 of 6 · for the whole-system operator — you run the books Read the transcript · Back to the series

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Cancel, correct and reconcile with MyInvois · presentation 4 of 6

When a buyer rejects

You can tell a rejection your buyer raises through the customer portal from one they raise on the MyInvois portal…

Step 1 — Know the buyer's window

You can explain to a customer what they can and cannot do.

72 hours

Have 72 hours to cancel it

Step 2 — Recognise a rejection raised through the customer portal

You know where a buyer's rejection lands when it comes through BigLedger.

Screen capture pending the demo tenant

Cancellation → Rejection Requests in the admin applet, with a row raised from the portal reading requested and in progress, and the buyer's reason visible in its detail

Step 3 — Read what the buyer chose, and change it if you must

The request carries the decision you want, not merely the one the buyer picked.

What you do
  1. Open the request in the admin applet…

Step 4 — Approve and process it as you would your own

The buyer's rejection has reached LHDN, or you know why it has not.

  • Set the approval status to Approved, confirm the processing logic, and use Process Request…

72 hours

And fewer than 72 hours have passed since the validation time on…

Step 5 — Act on a rejection made on the MyInvois portal

You will not wait for something that never arrives.

  • Open the MyInvois portal yourself, find the document…

72 hours

Cancel it inside 72 hours through the request route

Step 6 — Know what a rejection does at LHDN, which is less than people expect

This step is the rule book rather than BigLedger, and it settles the question customers ask.

Valid

The e-invoice itself carries on reading Valid at LHDN

Step 7 — Answer a shopper whose receipt has already been consolidated

You can answer the most common portal request that is not a rejection.

  • Ask at the till, before the run, is the lesson to pass on

72 hours

If the consolidated e-invoice is still inside its 72 hours

NarrationSlide 1 of 8

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