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Read a rejection and fix it · presentation 1 of 7 · for the whole-system operator — you run the books Read the transcript · Back to the series

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Read a rejection and fix it · presentation 1 of 7

Find every rejection you have

You can produce a complete list of last month's failures at GadgetSphere — rejected by LHDN, held by BigLedger, stranded in a pool…

Step 1 — Separate the three ways a document fails

You can sort any complaint into one of three boxes before you open anything.

Where this step sits
    flowchart TD
  s1["1. Separate the three ways a document…"]
  s2["2. Build the Invalid list from the…"]
  s3["3. Add the documents LHDN never saw"]
  s4["4. Add the ones that failed on…"]
  s5["5. Add the ones with no row…"]
  s6["6. Tell one bad document from a…"]
  s1 --> s2
  s2 --> s3
  s3 --> s4
  s4 --> s5
  s5 --> s6
  classDef here fill:#1e40af,stroke:#1e40af,color:#ffffff,font-weight:bold;
  class s1 here;

Step 2 — Build the Invalid list from the screen that tells the truth

You have every LHDN rejection for the month, and you have not been reassured by a false one.

  • Go to Internal Submission, then To IRB E-Invoice…
Screen capture pending the demo tenant

Internal Submission → To IRB E-Invoice filtered to last month, sorted on the status column, with the Invalid rows grouped at the top and the Export tab visible

Step 3 — Add the documents LHDN never saw

Your list includes the sales that were stopped before they left the building.

  • Open all three pools in turn
  • Filter for failed rows deliberately, every month, or you will never see them
Screen capture pending the demo tenant

Batch Pool filtered to processed and failed rows, one selected, with the Validation Error panel listing the missing fields

Step 4 — Add the ones that failed on the way out

You can spot the failure that leaves no trace anywhere obvious.

What you do
  1. Look in Individual Submission for an individual e-invoice and in Consolidated Submission for a…

Step 5 — Add the ones with no row at all

You can find the sales that are not on any of the screens above.

What you do
  1. Read the skipped bucket first and subtract it…

Step 6 — Tell one bad document from a bad morning

You will never spend an afternoon correcting customer records for a problem that is not about data.

What you do
  1. Look at the shape of your list before you work it

NarrationSlide 1 of 7

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