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Read a rejection and fix it · presentation 2 of 7 · for the whole-system operator — you run the books Read the transcript · Back to the series

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Read a rejection and fix it · presentation 2 of 7

Read the error and tell whose it is

You can look at any e-invoice failure message at GadgetSphere and say within seconds whether BigLedger refused it, LHDN rejected it…

Step 1 — Recognise BigLedger's own refusal

You can read a held document's message correctly.

  • Open any row in a pool and you will find a Validation Error panel
  • Work down the list, fill in all of them…
  • Fill in half and the same panel comes back shorter
Screen capture pending the demo tenant

A pool row opened with its Validation Error panel listing each missing counterparty field

Step 2 — Recognise LHDN's rejection

You can read a rejection properly, including the part that is hidden.

Screen capture pending the demo tenant

The Validation Error table on a rejected e-invoice, showing a code, the property it names and a truncated message being hovered

Step 3 — Recognise a failure to send

You will stop hunting for a code that does not exist.

What this step names
  1. When the send itself fails
  2. The text lives on the submission queue row
  3. In a field called the request error
  4. It is not an LHDN validation message at all

Step 4 — Recognise a button turning you down

You can tell a refusal from a rejection, which are easy to confuse because both appear as red text after you press something.

What you do
  1. Save and Resubmit is refused on an e-invoice that LHDN has already validated…

Step 5 — Read a code as a family, not as a number

You will stop trying to memorise a code list and start sorting codes into families, which is what actually saves you time.

What you do
  1. Take one to see the shape

Step 6 — Remember what no error will ever tell you

You know the limit of every message in this lesson.

Valid

Come back Valid

NarrationSlide 1 of 7

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