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Read a rejection and fix it · presentation 5 of 7 · for the whole-system operator — you run the books Read the transcript · Back to the series

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Read a rejection and fix it · presentation 5 of 7

Resubmit, and prove it landed

You can get a corrected GadgetSphere document back to LHDN from either a pool row or the e-invoice record…

Step 1 — Understand why nothing changed

The most common support question in e-invoicing will never be yours.

Where this step sits
    flowchart TD
  s1["1. Understand why nothing changed"]
  s2["2. Resubmit from a pool row"]
  s3["3. Resubmit from the e-invoice record"]
  s4["4. Know when the other button is…"]
  s5["5. Fix the right side of a…"]
  s6["6. Keep the sale in its own…"]
  s7["7. Watch it to Valid…"]
  s1 --> s2
  s2 --> s3
  s3 --> s4
  s4 --> s5
  s5 --> s6
  s6 --> s7
  classDef here fill:#1e40af,stroke:#1e40af,color:#ffffff,font-weight:bold;
  class s1 here;

Step 2 — Resubmit from a pool row

A held document is either on its way or has told you what is still wrong.

  • Open the row in whichever pool holds it…
  • Look at the row after you press the button rather than assuming
Screen capture pending the demo tenant

An Individual Pool row opened on its Account tab with the corrected buyer fields and the Save and Resubmit button

Step 3 — Resubmit from the e-invoice record

You can clear a rejection from the screen where you found it.

Invalid

Open the Invalid row and use Save and Resubmit there

Step 4 — Know when the other button is the right one

You can handle a rejected consolidated e-invoice without guessing.

What this step names
  1. It behaves differently by type: for a consolidated e-invoice it builds a…
  2. For a single general one it resubmits that single document as a…
  3. For an individual one it creates a fresh record

Step 5 — Fix the right side of a consolidated rejection

You will not waste time correcting a buyer you are not allowed to change.

What you do
  1. Read the error and look at your own side instead…

Step 6 — Keep the sale in its own month

You can fix a rejection late without moving revenue into the wrong period.

What you do
  1. Fix it when you find it; do not sit on a rejection to protect…

Step 7 — Watch it to Valid, then prove it in thirty seconds

You know when the job is finished, and finished is a specific word.

Submitted

Then to Submitted

NarrationSlide 1 of 8

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