Read a rejection and fix it · presentation 7 of 7 · for the whole-system operator — you run the books Read the transcript · Back to the series

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Read a rejection and fix it · presentation 7 of 7

When a document will not go at all

You can recognise the five GadgetSphere documents that no amount of correcting and resubmitting will move — the foreign buyer with no tax number…

Step 1 — The foreign buyer with no tax number

You will recognise the one genuine dead end in ordinary retail.

Where this step sits

    flowchart TD
  s1["1. The foreign buyer with no tax…"]
  s2["2. The large sale that cannot hide…"]
  s3["3. Get the details from the buyer…"]
  s4["4. The stranded pool row and the…"]
  s5["5. The one that is already Valid…"]
  s6["6. Hand it over with the right…"]
  s1 --> s2
  s2 --> s3
  s3 --> s4
  s4 --> s5
  s5 --> s6
  classDef here fill:#1e40af,stroke:#1e40af,color:#ffffff,font-weight:bold;
  class s1 here;

Step 2 — The large sale that cannot hide in the batch

You will stop trying a move that the system will always refuse.

What this step names

A sales invoice or cash bill of ten thousand ringgit or more…
With the amount given as the reason
The threshold includes exactly ten thousand

Step 3 — Get the details from the buyer instead of chasing them

You have a route that does not depend on a phone call.

What this step names

Your customers can supply their own e-invoice details through the customer portal…
Key their tax number
Identity and address
Those details land on your customer record

Step 4 — The stranded pool row and the document that was never there

You can deal with two documents that are invisible to ordinary filters.

Where this step sits

    flowchart TD
  s1["1. The foreign buyer with no tax…"]
  s2["2. The large sale that cannot hide…"]
  s3["3. Get the details from the buyer…"]
  s4["4. The stranded pool row and the…"]
  s5["5. The one that is already Valid…"]
  s6["6. Hand it over with the right…"]
  s1 --> s2
  s2 --> s3
  s3 --> s4
  s4 --> s5
  s5 --> s6
  classDef here fill:#1e40af,stroke:#1e40af,color:#ffffff,font-weight:bold;
  class s4 here;

Step 5 — The one that is already Valid and wrong

Once LHDN has said Valid, an e-invoice is a filed tax record, and there is exactly one way to take it back…

72 hours

Cancel it at LHDN within 72 hours

Step 6 — Hand it over with the right evidence

A support request will come back with an answer rather than a question.

What you do

Add the document number, the company and the date range

NarrationSlide 1 of 7

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