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Get your customers ready for e-invoice · presentation 2 of 6 · for the whole-system operator — you run the books Read the transcript · Back to the series

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Get your customers ready for e-invoice · presentation 2 of 6

The identity each kind of customer needs

You can fill the buyer identity on a GadgetSphere customer so the sale passes first time…

Step 1 — Learn the rule that prevents most rejections

Every e-invoice carries the buyer's tax number together with an identity document type and the number that goes with it.

Where this step sits
    flowchart TD
  s1["1. Learn the rule that prevents most…"]
  s2["2. Put the numbers on the tab…"]
  s3["3. Set up a Malaysian company"]
  s4["4. Set up a Malaysian individual"]
  s5["5. Set up a foreign customer…"]
  s6["6. Fill the three fields that fail…"]
  s1 --> s2
  s2 --> s3
  s3 --> s4
  s4 --> s5
  s5 --> s6
  classDef here fill:#1e40af,stroke:#1e40af,color:#ffffff,font-weight:bold;
  class s1 here;

Step 2 — Put the numbers on the tab that actually goes to LHDN

You will stop filling the wrong half of the customer record.

  • Fill the Main tab beautifully, leave the E-Invoice tab empty…
Screen capture pending the demo tenant

The customer's E-Invoice tab with the buyer's name, tax number, identity type and identity number filled in above the e-invoice address block

Step 3 — Set up a Malaysian company

Your corporate customers will submit without anyone chasing a number.

What this step names
  1. There is one piece of help and it has a condition…
  2. BigLedger searches LHDN by that registration number and writes the tax number…
  3. The document
  4. The e-invoice

Step 4 — Set up a Malaysian individual

You will know exactly when the general public tax number is allowed and when it is not.

What this step names
  1. If they genuinely have no tax number
  2. LHDN's general public number may stand in for it on an individual…
  3. Only on those terms: identity type national identity number
  4. A valid twelve-digit number to go with it

Step 5 — Set up a foreign customer, and ask while they are still there

You will stop expecting a rescue that does not exist.

What you do
  1. Ask at the counter, not at month end

Step 6 — Fill the three fields that fail exactly like identity

You will stop losing documents to fields nobody thinks of as identity.

Where this step sits
    flowchart TD
  s1["1. Learn the rule that prevents most…"]
  s2["2. Put the numbers on the tab…"]
  s3["3. Set up a Malaysian company"]
  s4["4. Set up a Malaysian individual"]
  s5["5. Set up a foreign customer…"]
  s6["6. Fill the three fields that fail…"]
  s1 --> s2
  s2 --> s3
  s3 --> s4
  s4 --> s5
  s5 --> s6
  classDef here fill:#1e40af,stroke:#1e40af,color:#ffffff,font-weight:bold;
  class s6 here;

NarrationSlide 1 of 7

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