Find your receipt — transcript

Play this as a presentation — one slide per step, with the same narration. Every word of every step is on this page.

This lesson is for you if you have found the shop’s e-invoice request page and now have to prove which purchase you are talking about. In about eight minutes you will know which numbers on your receipt the form wants, why it is fussier than you expect, what to do when the date picker refuses your receipt, and how to read the three quite different answers a search can give you.

Step 1 — Pick one of the two searches

After this step you will know which numbers the form is asking for. There are exactly two ways to identify your purchase and you have to give one of them in full. The first is the cash bill or invoice number together with the amount and the transaction date. The second is the cash bill or invoice number together with the PIN printed on your receipt. Anything else is refused outright, with a message telling you to supply one pair or the other. If your receipt carries a PIN, use it: two fields instead of three, and no date to get wrong. If it does not, or the shop has hidden that tab, use the amount and date.

Reference: Storefront E-Invoice Request — Search — By Pin

Step 2 — Type the numbers exactly as printed

After this step you will stop losing a search to a stray character. The match is exact on every value you supply. The amount is the transaction total to the last cent, not rounded and not the round sum of cash you handed over. The date is read as Malaysian time, so a purchase late in the evening still belongs to the day printed on the slip. The invoice number is the one the shop’s own system put on the document — if your receipt carries several numbers, try that one first, and note that the shop chooses which of them its own form shows back to you. If it will not match, do not keep trying variants — switch to the PIN search, which cares about two fields only.

Reference: Storefront E-Invoice Request — Troubleshooting

Step 3 — Work round a date the form will not let you pick

After this step a stubborn date picker will not stop you. On a shop’s web store the transaction date you are allowed to choose is deliberately limited. Where the shop has set nothing, the picker offers only dates inside the current calendar month. Where they have set an extension day, you can also reach back to the start of last month, but only until that day of the month has passed. So a receipt from six weeks ago may simply not be selectable, and that is their configured window rather than any fault of yours. The PIN search has no date field at all, which is the way round it.

Reference: Storefront E-Invoice Request — The request window

Step 4 — Read the three answers a search can give

After this step you will know whether you can go on. One answer is good and two of them stop you. A card showing your invoice number, date, currency and amount with a Request button beside it means the sale is still waiting and is yours to claim. An amber banner saying the invoice has already been submitted and no further requests can be made means an e-invoice already exists for it; underneath you will see request, submission and validation statuses, and no button anywhere. A red box means nothing matched what you typed. Only the first of the three carries you into the next lesson.

Reference: Storefront E-Invoice Request — Request E-Invoice

Step 5 — Know what nothing-found actually means

After this step you will know when to stop trying and who to telephone. Nothing matched can mean five quite different things. You mistyped, which the PIN search usually settles. The shop has not finished putting the sale through, so it has not yet reached the point where a buyer can find it at all. Your purchase was already swept into last month’s monthly document, in which case no search will ever find it again. Or it was a sale the shop marked as not needing an e-invoice. And if you signed in to a portal rather than using a web-store form, there is a fifth: you are looking under the wrong account, so check the account picker at the top. The first and the last are yours to fix; for the rest, telephone the shop.

Reference: MY E-Invoice Portal Applet — Troubleshooting

How the steps fit together

    flowchart TD
  s1["Step 1 — Pick one of the two searches"]
  s2["Step 2 — Type the numbers exactly as printed"]
  s3["Step 3 — Work round a date the form will not let you pick"]
  s4["Step 4 — Read the three answers a search can give"]
  s5["Step 5 — Know what nothing-found actually means"]
  s1 --> s2
  s2 --> s3
  s3 --> s4
  s4 --> s5
  

Check yourself

Three to five questions on what you just heard. Every correct answer links to the page that makes it correct, so you can check the source, not just the mark.

Next: Give your details · Back to the series · Play this as a presentation