Skip to content
Ask for your e-invoice from the customer portal · presentation 3 of 5 · for the outside party — you are not our staff Read the transcript · Back to the series

These slides need JavaScript to advance one at a time. Without it every slide is shown below, one after another, each with its own player — or read the transcript, which carries the same steps and every word.

Ask for your e-invoice from the customer portal · presentation 3 of 5

Give your details

You can complete the buyer form the shop's system puts in front of you, choose the identification document that will actually pass…

Step 1 — Fill the whole form, not the easy half

You will know what "enough" looks like, so you gather it once.

What this step names
  1. The form wants your name as it should appear on a tax…
  2. An identification type and its number
  3. Your tax identification number
  4. An e-mail address
  5. A contact number
  6. An address with line one

Step 2 — Choose the identification document that will pass

Every e-invoice carries the buyer's tax number together with an identity document type and the number that goes with it.

Where this step sits
    flowchart TD
  s1["1. Fill the whole form…"]
  s2["2. Choose the identification document that will…"]
  s3["3. Know the four choices and the…"]
  s4["4. Have your tax number checked before…"]
  s5["5. Recognise the one combination with no…"]
  s6["6. Know what becomes of what you…"]
  s1 --> s2
  s2 --> s3
  s3 --> s4
  s4 --> s5
  s5 --> s6
  classDef here fill:#1e40af,stroke:#1e40af,color:#ffffff,font-weight:bold;
  class s2 here;

Step 3 — Know the four choices and the characters they refuse

Nothing in the drop-down will puzzle you and nothing you paste will surprise you.

What this step names
  1. The identification type list holds exactly four entries and nothing else can…
  2. National identity card
  3. Business registration number
  4. Armed forces identification

Step 4 — Have your tax number checked before you commit

The form will let you through, or tell you why not.

Screen capture pending the demo tenant

The buyer details pop-up after Verify TIN has been pressed, the hint under the tax number reading Verified in green and the save button no longer greyed out

Step 5 — Recognise the one combination with no answer

You will not spend an afternoon on something this form genuinely cannot do.

What this step names
  1. If you hold a foreign passport and have no Malaysian tax number…
  2. You will not get past it at all…
  3. There is nothing you can type here that will make it

Step 6 — Know what becomes of what you typed

You will know whether you have to do all this again next time.

Where this step sits
    flowchart TD
  s1["1. Fill the whole form…"]
  s2["2. Choose the identification document that will…"]
  s3["3. Know the four choices and the…"]
  s4["4. Have your tax number checked before…"]
  s5["5. Recognise the one combination with no…"]
  s6["6. Know what becomes of what you…"]
  s1 --> s2
  s2 --> s3
  s3 --> s4
  s4 --> s5
  s5 --> s6
  classDef here fill:#1e40af,stroke:#1e40af,color:#ffffff,font-weight:bold;
  class s6 here;

NarrationSlide 1 of 7

Left and right arrows, or the space bar, move between slides; f is full screen and Esc leaves it. Clicking the left or right half of a slide pages it. Play and pause belong to you — nothing moves on by itself unless you tick the box above.