Ask for your e-invoice from the customer portal · presentation 4 of 5 · for the outside party — you are not our staff Read the transcript · Back to the series

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Ask for your e-invoice from the customer portal · presentation 4 of 5

Track it and download it

You know what your request sets going and that nobody at the shop is waiting to approve it…

Step 1 — Know what pressing Request actually starts

You will not sit refreshing the page.

Where this step sits

    flowchart TD
  s1["1. Know what pressing Request actually starts"]
  s2["2. Keep your way back to the…"]
  s3["3. Read the status your request is…"]
  s4["4. Download the e-invoice"]
  s5["5. Check in thirty seconds that it…"]
  s1 --> s2
  s2 --> s3
  s3 --> s4
  s4 --> s5
  classDef here fill:#1e40af,stroke:#1e40af,color:#ffffff,font-weight:bold;
  class s1 here;

Step 2 — Keep your way back to the request

You will not lose track of your own request.

What this step names

If you were signed in
It is simply there: a list of everything you have asked for
With counters showing how many are still in the queue
How many are validated
How many carry a validation error

Step 3 — Read the status your request is showing

The words on the screen will mean something.

Cancelled

Cancelled means an e-invoice existed and has since been withdrawn

Step 4 — Download the e-invoice

You will be holding the document itself.

What you do

Open the magnifying glass beside your request to see its invoice number, date…

Step 5 — Check in thirty seconds that it is really yours

You will know whether you are finished.