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Handle the e-invoice requests your buyers raise · presentation 4 of 5 · for the whole-system operator — you run the books Read the transcript · Back to the series

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Handle the e-invoice requests your buyers raise · presentation 4 of 5

The complaints you will actually get

You can diagnose the six things GadgetSphere buyers report about the e-invoice request page without opening a ticket: the page that fails every search…

Step 1 — "The e-invoice page does not work at all"

You will fix the failure that looks like six different failures.

What this step names
  1. The page still renders
  2. The search form still appears
  3. Every single search fails on authorisation

Step 2 — "It says there is no matching record"

You will stop assuming the shopper mistyped.

What this step names
  1. The amount must equal the pool row to the sen
  2. The date is read in Malaysian time so a late-evening purchase can…
  3. The invoice number is matched against the document's own first number rather…

Step 3 — "I cannot pick the date on my receipt"

You will recognise a deliberate limit rather than a bug.

What this step names
  1. With a day-of-month value set
  2. Last month stays reachable until that day passes
  3. Then it closes

Step 4 — "It says a request was already made"

You will never again take that sentence at face value.

What you do
  1. Read the message as "the request did not go through" and nothing more

Step 5 — "The Update button stays grey"

You will answer this one in a sentence.

  • Press Verify TIN
Screen capture pending the demo tenant

The Update E-Invoice Profile pop-up with Verify TIN beside the TIN field and the Update button disabled

Step 6 — "I never got the e-mail"

You will know when to stop waiting and just look it up for them.

Where this step sits
    flowchart TD
  s1["1. 'The e-invoice page does not work…"]
  s2["2. 'It says there is no matching…"]
  s3["3. 'I cannot pick the date on…"]
  s4["4. 'It says a request was already…"]
  s5["5. 'The Update button stays grey'"]
  s6["6. 'I never got the e-mail'"]
  s1 --> s2
  s2 --> s3
  s3 --> s4
  s4 --> s5
  s5 --> s6
  classDef here fill:#1e40af,stroke:#1e40af,color:#ffffff,font-weight:bold;
  class s6 here;

NarrationSlide 1 of 7

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