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E-invoices at the till, for the person they call over · presentation 1 of 5 · for the counter supervisor — you are the one they call over Read the transcript · Back to the series

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E-invoices at the till, for the person they call over · presentation 1 of 5

Read the bill's E-Invoice tab before you decide anything

You can open a finalised cash bill and read, from its own E-Invoice tab, where the sale has got to…

Where you stand

Step 1 — Know what you hold, and where the rest lives

You will know exactly how far your reach goes.

Where this step sits
    flowchart TD
  s1["1. Know what you hold…"]
  s2["2. Open the E-Invoice tab on the…"]
  s3["3. Read Progress stage by stage"]
  s4["4. Do not read 'Document Accepted' as…"]
  s5["5. Read the clock on the Cancellation…"]
  s6["6. Decide from three facts"]
  s1 --> s2
  s2 --> s3
  s3 --> s4
  s4 --> s5
  s5 --> s6
  classDef here fill:#1e40af,stroke:#1e40af,color:#ffffff,font-weight:bold;
  class s1 here;

Step 2 — Open the E-Invoice tab on the bill

You will know where to look, which most people never do.

  • Open the bill from the Cash Bill Listing
Screen capture pending the demo tenant

A finalised cash bill open on its E-Invoice tab, the four sub-tabs visible, Submission greyed out

Step 3 — Read Progress stage by stage

You will be able to say where the sale is without asking anyone.

Screen capture pending the demo tenant

The Progress sub-tab with the Batch Pool stage showing a validation error and the two later stages Pending

What LHDN has said

Step 4 — Do not read "Document Accepted" as Valid

You will not tell a customer their e-invoice is done when it is not.

  • Read the actual verdict on the Cancellation sub-tab…

Submitted

Submitted to IRB

Step 5 — Read the clock on the Cancellation sub-tab

You will know how long the cheapest correction stays open.

  • Read it, write it down, and hand it on with the bill number
Screen capture pending the demo tenant

The Cancellation sub-tab on a Valid bill, E-Invoice Status reading Valid and Available Hour For Cancellation showing a figure under 72

Step 6 — Decide from three facts

You will have a decision instead of a guess.

Submitted

In the queue or at Submitted

NarrationSlide 1 of 9

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