Skip to content
E-invoices at the till, for the person they call over · presentation 4 of 5 · for the counter supervisor — you are the one they call over Read the transcript · Back to the series

These slides need JavaScript to advance one at a time. Without it every slide is shown below, one after another, each with its own player — or read the transcript, which carries the same steps and every word.

E-invoices at the till, for the person they call over · presentation 4 of 5

Your after-Final tools, and which of them the e-invoice notices

You can say, for each thing you are allowed to do to a finalised bill — void it, take a return, adjust the settlement…

The tools that are yours

Step 1 — Void: what it undoes, and what it cannot reach

You will know the one rule about voiding on an e-invoice tenant.

Valid

…bill leaves that e-invoice Valid at LHDN with no sale behind it

Step 2 — A return is a new document, with an e-invoice of its own

You will treat a return as what it is.

What this step names
  1. Goods coming back later is a sales return
  2. A document in its own right
  3. On an e-invoice tenant an e-invoice document type of its own

Step 3 — A refund note has no Void at all

You will not go looking for a button that is not there.

Valid

Once LHDN has said Valid

The tools it ignores

Step 4 — Settlement adjustment and serial swap: the e-invoice does not look

You will know which corrections you can make without a second thought.

What this step names
  1. Adjusting a settlement on a finalised bill
  2. Say a payment keyed as cash that was actually a card
  3. Deletes
  4. Re-adds the settlement lines and re-posts the cash side

Step 5 — Skip E-Invoice: a routing decision, not an undo

You will know what skipping does and does not buy you.

Where this step sits
    flowchart TD
  s1["1. Void: what it undoes…"]
  s2["2. A return is a new document…"]
  s3["3. A refund note has no Void…"]
  s4["4. Settlement adjustment and serial swap…"]
  s5["5. Skip E-Invoice: a routing decision…"]
  s6["6. Choose by what LHDN already holds"]
  s1 --> s2
  s2 --> s3
  s3 --> s4
  s4 --> s5
  s5 --> s6
  classDef here fill:#1e40af,stroke:#1e40af,color:#ffffff,font-weight:bold;
  class s5 here;

Step 6 — Choose by what LHDN already holds

You will pick the tool from the tax record, not from habit.

  • Read the bill's Cancellation sub-tab first

Submitted

Submitted

NarrationSlide 1 of 9

Left and right arrows, or the space bar, move between slides; f is full screen and Esc leaves it. Clicking the left or right half of a slide pages it. Play and pause belong to you — nothing moves on by itself unless you tick the box above.