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E-invoicing for the shop you run · presentation 4 of 5 · for the branch operator — you run one shop end to end Read the transcript · Back to the series

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E-invoicing for the shop you run · presentation 4 of 5

The sales LHDN never hears about from your branch

You can name the three ways a finalised sale from your shop can end up in no pool, no queue and no e-invoice…

Three silences

Step 1 — Understand that silence is the symptom

You will know what you are looking for.

What this step names
  1. The cashier saw no message
  2. The customer got a receipt
  3. The journal posted
  4. The stock moved
  5. LHDN was never told

Step 2 — Know the company switch, and that it does not look backwards

You will know why the first week of a new shop is dangerous.

What this step names
  1. If a company was not switched on yet — a newly created…
  2. One switched off for a configuration change — every sale made in…
  3. Switching it on afterwards does not go back and collect them

Step 3 — Find the one switch that is yours

You will know about a setting on your own branch record that few branch managers have ever seen.

Screen capture pending the demo tenant

The branch record in Organisation, on the branch details tab, with the Skip E-Invoice checkbox visible beside Main Location and Timezone

The silence that picks your busiest hour

Step 4 — Meet the one that only happens when you are busy

You will recognise a failure that looks like nothing.

What this step names
  1. When several tills finalise at the same moment that pool can be…
  2. The allocation fails
  3. The failure is caught and written to a log rather than shown…

Step 5 — See where that blank number turns up again

You will know why this matters even though the sale did reach the pool.

Where this step sits
    flowchart TD
  s1["1. Understand that silence is the symptom"]
  s2["2. Know the company switch…"]
  s3["3. Find the one switch that is…"]
  s4["4. Meet the one that only happens…"]
  s5["5. See where that blank number turns…"]
  s6["6. Know how anyone ever finds out"]
  s1 --> s2
  s2 --> s3
  s3 --> s4
  s4 --> s5
  s5 --> s6
  classDef here fill:#1e40af,stroke:#1e40af,color:#ffffff,font-weight:bold;
  class s5 here;

Step 6 — Know how anyone ever finds out

You will know what to ask for and what to trust.

Where this step sits
    flowchart TD
  s1["1. Understand that silence is the symptom"]
  s2["2. Know the company switch…"]
  s3["3. Find the one switch that is…"]
  s4["4. Meet the one that only happens…"]
  s5["5. See where that blank number turns…"]
  s6["6. Know how anyone ever finds out"]
  s1 --> s2
  s2 --> s3
  s3 --> s4
  s4 --> s5
  s5 --> s6
  classDef here fill:#1e40af,stroke:#1e40af,color:#ffffff,font-weight:bold;
  class s6 here;

NarrationSlide 1 of 9

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