Ask for your e-invoice from the customer portal

For the outside party — you are not our staff. Level 1 — orientation.

By the end you can find the receipt you were given, ask the shop’s system for a Malaysian e-invoice in your own name, have your tax number checked before you send it, follow the request until you can download the PDF, and tell the problems you can fix yourself from the ones only the shop can.

Presentations

1. What you are asking for — about 7 minutes, narrated
2. Find your receipt — about 8 minutes, narrated
3. Give your details — about 10 minutes, narrated
4. Track it and download it — about 9 minutes, narrated
5. When something is wrong — about 10 minutes, narrated

Modules this series draws on

• E-Invoice & PEPPOL Module

Reference pages this series draws on

Every screen a presentation mentions is documented on one of these pages; the series does not re-document it.

• MY E-Invoice Portal Applet
• Storefront E-Invoice Request
• E-Invoice Validation Rules & Troubleshooting
• What Malaysia Requires: E-Invoicing Explained
• Consolidated e-invoices
• Pools and queues
• Validation and clearance
• E-Invoice Submission Mechanics

All presentations · Presentations for the outside party