Support & Troubleshooting
Welcome to the BigLedger support center. Find answers to common questions, troubleshooting guides, and resources to help you get the most out of BigLedger ERP.
Quick Links
Common questions and answers about BigLedger
Step-by-step solutions to common issues
Get help from our support team
Support Resources
Documentation
- User Guide - Comprehensive user documentation
- API Reference - Developer documentation
- Video Tutorials - Visual learning resources
Community
- Knowledge Base - Searchable support articles
- Community Forum - Connect with other users
- Training Resources - Certification and training programs
Direct Support
Support Hours: Monday - Friday, 9:00 AM - 6:00 PM (MYT)
Contact Methods:
- Support Email: support@bigledger.com
- Sales Email: sales@bigledger.com
- Telegram: @leehongfay
- Live Chat: Available on bigledger.com
Support Tiers
| Tier | Response Time | Channels | Coverage |
|---|---|---|---|
| Basic | 24-48 hours | Business hours | |
| Professional | 4-8 hours | Email, Phone | Extended hours |
| Enterprise | 1-2 hours | All channels + dedicated manager | 24/7 |
System Status
Check current system status and planned maintenance at status.bigledger.com
Training & Certification
Enhance your BigLedger expertise: