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Support & Troubleshooting

Find answers to common questions here, and know where to go when the documentation does not cover your problem.

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Frequently Asked Questions
Common questions and answers about BigLedger
Beginner's Guide
If you are new to BigLedger and not sure where to begin
User Guide
Task-by-task documentation for the people who run the business

Troubleshooting

Troubleshooting lives with the thing that breaks, not in a separate section. Each applet reference page carries a Troubleshooting section naming the errors that applet actually produces and what to do about them — start from the applet you were using when the problem appeared.

Applets
Every applet’s reference page, each with its own troubleshooting section
E-Invoice: rejections and how to fix them
The most common source of support tickets, with the real LHDN error messages

Getting help from a person

Open an issue at BigLedger-Support/public — BigLedger’s public inquiry tracker. Anyone can post there, you can see what other people have already asked, and the answer stays visible for the next person with the same problem. Say which tenant you are on, which applet you were in, what you expected to happen and what happened instead.

Your BigLedger contact — the person or partner who onboarded your company — is the fastest route for anything specific to your tenant: permissions, e-invoice authorisation, applet registration, or data questions. They can see your configuration; the documentation cannot.

Response times and support hours depend on your contract, not on this page. Check your agreement, or ask your BigLedger contact.