Frequently Asked Questions

Find answers to commonly asked questions about BigLedger ERP.

E-Commerce & EcomSync

How many marketplaces does the EcomSync system support?

Currently, EcomSync supports:

• Lazada - Full integration with inventory and order management
• Shopee - Complete marketplace synchronization
• Shopify - E-commerce website integration
• WooCommerce - WordPress e-commerce platform
• More marketplaces coming soon!

How do I update promotions like 11.11 or 12.12?

In the Sales Order Applet:

1. Navigate to the item listing
2. Go to the marketplace tab
3. Set special promotional prices for specific periods
4. The system will automatically sync these prices to all connected marketplaces

How do I maintain stock availability across marketplaces?

Stock availability is controlled centrally:

1. Go to the Marketplace Stock Availability tab
2. Set available quantities for each marketplace
3. Configure buffer stock levels
4. Enable automatic stock synchronization

How is the order status updated in the applet?

Order statuses are synchronized in real-time:

• The system follows the marketplace status automatically
• Updates are reflected across all platforms instantly
• Status changes trigger appropriate workflows in BigLedger

What happens if a seller cancels an order?

Order cancellations are handled seamlessly:

• Cancellations through any marketplace (Lazada, Shopee, etc.) reflect everywhere
• Cancellations through EcomSync platform update all connected channels
• Inventory is automatically adjusted
• Customer notifications are sent automatically

Can I control how many orders I receive through EcomSync?

Yes, you can configure order processing limits:

• Set maximum orders per time period
• Configure processing queues
• Use schedulers to manage order intake
• Implement rate limiting for high-traffic periods

Can the platform handle high-order traffic periods?

Absolutely! The system is designed for peak performance:

• Orders are processed in optimized queues
• Configurable order processing rates
• Automatic scaling during peak periods
• Built-in scheduler for load distribution

Can product attributes be customized?

Yes, attributes are fully customizable:

• Create custom attributes per user requirements
• Map marketplace-specific attributes
• Bulk update capabilities
• Template-based attribute management

General BigLedger Questions

What industries does BigLedger support?

BigLedger supports various industries including:

• Retail & F&B
• Wholesale & Distribution
• Manufacturing
• Automotive & Workshop
• Professional Services
• Healthcare

Is BigLedger compliant with Malaysian regulations?

Yes, BigLedger is fully compliant with:

• GST/SST requirements
• LHDN MyInvois e-invoicing
• MDEC PEPPOL standards
• Malaysian accounting standards

What are the system requirements?

BigLedger is cloud-based and requires:

• Modern web browser (Chrome, Firefox, Safari, Edge)
• Stable internet connection
• No special hardware requirements
• Mobile apps available for iOS and Android

How secure is my data?

BigLedger implements enterprise-grade security:

• 256-bit SSL encryption
• Daily automated backups
• ISO 27001 compliant data centers
• Role-based access control
• Two-factor authentication available

Can I integrate BigLedger with other systems?

Yes, BigLedger offers:

• REST API for custom integrations
• Pre-built connectors for popular services
• Webhook support for real-time events
• Data import/export capabilities

What training is available?

We offer comprehensive training:

• Online video tutorials
• Live webinars
• On-site training for enterprises
• Certification programs
• User documentation and guides

How is pricing structured?

BigLedger offers flexible pricing:

• Monthly or annual subscriptions
• User-based pricing tiers
• Module-based pricing options
• Volume discounts available
• Free trial period

What support options are available?

Multiple support channels:

• Email support
• Phone support
• WhatsApp support
• Live chat
• Knowledge base
• Community forum

Technical Questions

Can I access BigLedger offline?

BigLedger requires internet connectivity for:

• Real-time synchronization
• Multi-user collaboration
• Cloud backup However, limited offline functionality is available in mobile apps.

How often is data backed up?

• Automatic daily backups
• Point-in-time recovery available
• Geo-redundant backup storage
• User-initiated backup downloads

Can I export my data?

Yes, you can export data in multiple formats:

• Excel (XLSX)
• CSV
• PDF reports
• API access for bulk exports

Is there an API available?

Yes, BigLedger provides:

• RESTful API
• Comprehensive documentation
• SDKs for popular languages
• Webhook notifications

Getting Started

How do I sign up for BigLedger?

1. Visit bigledger.com
2. Click “Start Free Trial”
3. Complete the registration form
4. Verify your email
5. Begin your 30-day free trial

How long does implementation take?

Implementation timeline varies:

• Small businesses: 1-2 weeks
• Medium businesses: 2-4 weeks
• Enterprises: 4-8 weeks
• Professional services available for faster deployment

Can I migrate data from my current system?

Yes, we support data migration from:

• Popular accounting software
• Excel spreadsheets
• CSV files
• Custom migration services available

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