Experience BigLedger’s specialized consumer electronics retail capabilities through realistic scenarios that address the unique challenges of electronics retailers. This comprehensive demo covers serial number tracking, warranty management, service center operations, and complex pricing strategies.

Master Electronics Retail with BigLedger

Serial Number Tracking • Warranty Management • Service Centers • Bundle Promotions • Multi-Channel Integration

🎯 Demo Overview

This consumer electronics demo simulates “TechZone Electronics,” a multi-location electronics retailer with physical stores, online presence, and authorized service centers. You’ll master industry-specific challenges including warranty tracking, technical support, and complex product configurations.

Industry Context & Challenges

Consumer Electronics Retail Pain Points:

• Serial number and warranty tracking across thousands of SKUs
• Managing technical specifications and compatibility
• Service center coordination and repair workflows
• Complex bundle pricing and promotional strategies
• Multi-channel inventory synchronization
• Customer technical support and product education

What You’ll Master

🚀 Getting Started

Demo Environment Setup

Sample Business Profile

TechZone Electronics - Our demo company setup:

• Industry: Consumer Electronics Retail
• Locations: 5 retail stores + 2 service centers + online
• Products: 2,000+ SKUs across electronics categories
• Serial Numbers: 15,000+ tracked units
• Service Jobs: 200+ monthly repairs
• Monthly Transactions: ~3,500 sales
• Warranty Claims: 150+ monthly processes

📋 Core Electronics Retail Workflows

1. Electronics POS Operations with Serial Number Tracking

Scenario A: Smartphone Sale with Serial Number Capture

Objective: Process a smartphone sale with automatic serial number capture and warranty registration

Customer Story: Mike wants to purchase the latest iPhone along with accessories and extended warranty.

Step-by-Step Workflow:

1. Open POS Terminal

   • Click POS from main menu
   • Select Store Location: “TechZone Main Store”
   • Click New Sale button

2. Add Products to Cart

   • Scan/Enter SKU: “IPH15-PRO-256-BLK” (iPhone 15 Pro 256GB Black)
   • Expected Result: Product appears with price $1,199.99
   • Serial Number Prompt: System requests serial number capture
   • Scan device serial: “F2LVK3MNPQRS” or enter manually
   • Expected Result: Serial number linked to transaction

3. Add Accessories and Services

   • Add protective case: SKU “CASE-IPH15-LTR” - $79.99
   • Add screen protector: SKU “SCRN-IPH15-GLASS” - $29.99
   • Add extended warranty: SKU “WARR-2YR-PHONE” - $199.99
   • Expected Result: Bundle discount automatically applied

4. Process Bundle Pricing and Trade-In

   • System detects accessory bundle, applies 10% discount
   • Customer has iPhone 12 for trade-in
   • Click Trade-In Assessment
   • Enter device condition: “Good” (minor scratches)
   • Expected Result: Trade-in value $350 applied to transaction

5. Process Payment and Warranty Registration

   • Final total: $1,159.96 ($1,509.96 - $350 trade-in)
   • Click Card Payment
   • Process payment via card reader
   • Warranty Registration: System prompts for customer details
   • Enter/verify customer info for warranty registration
   • Expected Result: Payment processed, warranty registered

6. Generate Receipt and Documentation

   • Expected Result: Receipt prints with serial numbers
   • Warranty certificate prints automatically
   • Customer receives warranty registration email
   • Trade-in receipt generated for tax purposes
   • Transaction saves with full serial number traceability

Tips & Best Practices:

• Always verify product pricing before completing sale
• Use barcode scanner for faster processing
• Offer email receipt option to customers

Common Troubleshooting:

• If product not found: Check SKU spelling or use product search
• If discount doesn’t apply: Verify promotion is active and customer qualifies
• If payment fails: Check cash drawer connection and receipt printer

Scenario B: Laptop Sale with Business Customer and Volume Pricing

Objective: Process bulk laptop sale for business customer with corporate pricing

Step-by-Step Workflow:

1. Business Customer Lookup

   • In POS screen, click Customer Search
   • Enter business account: “ACME-CORP” or contact “purchasing@acmecorp.com”
   • Expected Result: Corporate customer appears with B2B pricing tier
   • Purchase history shows previous orders and credit terms

2. Add Business Products with Volume Pricing

   • Add items: SKU “LPTOP-HP-I7-16GB” (Qty: 5 units)
   • Expected Result: Volume discount automatically applies (8% for 5+ units)
   • Each laptop serial number captured: “HPLPT001-005”
   • Corporate pricing tier overrides retail pricing

3. Configure Laptop Specifications

   • For each unit, customize specifications:
     • Additional RAM upgrade: +$200 per unit
     • Microsoft Office license: +$150 per unit
     • 3-year business warranty: +$299 per unit
   • Expected Result: Configuration saved per serial number

4. Process Corporate Payment Terms

   • Select payment method: “Net 30 Terms”
   • Credit limit check: Approved ($50,000 available)
   • Generate purchase order: PO-ACME-2025-001
   • Expected Result: Invoice generated with 30-day payment terms

Scenario C: Warranty Claim and Device Exchange

Objective: Handle warranty claim for defective smartphone with replacement processing

Step-by-Step Workflow:

1. Access Warranty Claims Module

   • From POS, click Service & Warranty
   • Click Process Warranty Claim

2. Locate Product by Serial Number

   • Enter serial number: “F2LVK3MNPQRS” (from previous sale)
   • Expected Result: Original sale details load with warranty status
   • Warranty shows: “Active - 347 days remaining”
   • Purchase date, customer info, and service history displayed

3. Assess Warranty Claim

   • Issue reported: “Screen not responding to touch”
   • Perform quick diagnostic test
   • Determine: “Hardware defect - covered under warranty”
   • Expected Result: Claim approved for replacement

4. Process Warranty Exchange

   • Select replacement option: “Same model, same color”
   • New device serial: “F2LVK4ABCDEF”
   • Transfer warranty to new device
   • Expected Result: Warranty transferred, defective unit marked for return to manufacturer
   • Customer receives replacement device with remaining warranty period

Warranty Claim Best Practices:

• Always verify warranty status before processing claims
• Document device condition with photos for manufacturer claims
• Update service history for future reference
• Process manufacturer reimbursements for approved warranty exchanges

2. Service Center Operations

Scenario A: Repair Intake and Job Creation

Objective: Process a customer device for repair, create service job, and schedule technician

Customer Story: Customer brings in a laptop with liquid damage that’s no longer under warranty.

Step-by-Step Workflow:

1. Create Service Intake

   • Navigate to Service Center → New Repair Job
   • Scan customer device or enter serial: “LPTOP-DEL-987654”
   • Expected Result: Device history loads showing purchase date and previous services

2. Assess Device and Create Estimate

   • Document device condition with photos
   • Issue description: “Liquid spill damage, won’t power on”
   • Technician performs initial diagnostic
   • Expected Result: Diagnostic report shows motherboard damage

3. Generate Repair Estimate

   • Required parts:
     • Motherboard replacement: $450
     • Keyboard replacement: $85
     • Internal cleaning: $75
   • Labor: 3 hours @ $95/hour = $285
   • Total Estimate: $895
   • Estimated completion: 5-7 business days

4. Customer Approval Process

   • Send estimate to customer via email/SMS
   • Customer approves repair via customer portal
   • Expected Result: Repair job activated, parts ordered automatically
   • Service job status: “Approved - Parts Pending”

Scenario B: Technician Workflow and Parts Management

Objective: Complete repair work with proper parts tracking and quality assurance

Step-by-Step Workflow:

1. Technician Assignment

   • Service manager assigns job to “Tech-Mike-Chen”
   • Mike receives notification with job details
   • Parts arrive and are allocated to job: JOB-SVC-2025-0157

2. Repair Execution

   • Technician updates job status: “In Progress”
   • Logs work performed:
     • “Disassembled laptop, confirmed motherboard damage”
     • “Replaced motherboard, tested power-on sequence”
     • “Replaced damaged keyboard, performed full cleaning”
   • Time tracking: 3.5 hours actual vs 3 hours estimated

3. Quality Assurance Testing

   • Complete QA checklist:
     • Power on/off cycles: ✓
     • All ports functional: ✓
     • Keyboard fully responsive: ✓
     • Battery charging properly: ✓
     • Stress test 2 hours: ✓
   • Expected Result: Device passes all QA tests

4. Customer Notification and Pickup

   • Job status updated to “Completed - Ready for Pickup”
   • Automated SMS/email sent to customer
   • Customer arrival: POS processes service payment
   • Expected Result: $895 payment collected, device returned with 90-day service warranty

Scenario C: Manufacturer Warranty Claim Submission

Objective: Submit warranty claim to manufacturer for covered repair

Step-by-Step Workflow:

1. Warranty Verification

   • Device serial: “SMSNG-TAB-456789” (Samsung tablet)
   • Warranty status: “Active - 89 days remaining”
   • Issue: “Screen flickering, hardware defect”
   • Expected Result: Covered under manufacturer warranty

2. Manufacturer Claim Submission

   • Generate warranty claim form with device photos
   • Submit claim to Samsung warranty portal via API
   • Expected Result: Claim reference SAM-WC-2025-7891 received

3. Claim Processing and Authorization

   • Manufacturer response within 24 hours: “Approved for replacement”
   • Replacement device shipped to service center
   • Expected Result: Customer notified of replacement approval

4. Device Exchange and Settlement

   • New device received: Serial “SMSNG-TAB-789012”
   • Customer exchanges device at no charge
   • Manufacturer credits account for device value
   • Expected Result: Zero cost to customer, warranty transferred to new device

3. Inventory Management for Electronics

Scenario A: Electronics Stock Replenishment with Seasonal Demand

Objective: Reorder electronics products considering seasonal demand and lead times

Step-by-Step Workflow:

1. Review Electronics Stock Report

   • Navigate to Inventory → Reports → Electronics Stock Analysis
   • Expected Result: Dashboard shows critical items with demand forecasting
   • Note critical items:
     • “EARBUDS-APPLE-PRO” (5 units, min level: 25) - High demand item
     • “CHARGER-USB-C-65W” (8 units, min level: 50) - Fast-moving accessory
     • “WEBCAM-LOGITECH-4K” (2 units, min level: 15) - Back-to-school season spike

2. Create Smart Purchase Order

   • Click Create PO next to low stock item
   • Expected Result: AI-powered PO form considers:
     • Historical sales velocity
     • Upcoming promotional campaigns
     • Seasonal demand patterns (Q4 holiday season approaching)
     • Supplier lead times and minimum order quantities
   • Suggested order: 100 AirPods Pro (vs normal 25) due to holiday demand
   • Set delivery date: +14 days (Apple lead time)

3. Multi-Level Approval Process

   • Orders >$10,000 require manager approval
   • Orders >$25,000 require regional manager approval
   • Click Submit for Approval
   • Expected Result: PO routed based on value thresholds
   • Approval includes budget impact analysis

4. Advanced Goods Receipt

   • Go to Purchasing → Receive Goods
   • Scan PO barcode to load expected items
   • For each received item:
     • Scan product barcode
     • Capture serial numbers individually
     • Verify model numbers match exactly
     • Check for any shipping damage
   • Expected Result: Individual unit tracking established, stock levels updated with full traceability

Best Practices:

• Set reorder points based on lead times and sales velocity
• Review supplier performance regularly
• Use ABC analysis for inventory prioritization

Scenario B: Inter-Store Transfer

Objective: Transfer slow-moving inventory from one store to another

Step-by-Step Workflow:

1. Analyze Store Performance

   • Go to Inventory → Analytics → Store Performance
   • Expected Result: Dashboard shows stock by location
   • Identify: Downtown store has excess “WINTER-COATS” (25 units)
   • Note: Mall store shows high demand for same item

2. Create Transfer Request

   • Navigate to Inventory → Transfers → New Transfer
   • From Location: “Downtown Store”
   • To Location: “Mall Store”
   • Add items: Select “WINTER-COATS” (transfer 15 units)

3. Process Transfer

   • Click Create Transfer Order
   • Expected Result: Transfer ID generated (TR240917-001)
   • Print picking list for staff

4. Confirm Receipt

   • Switch to “Mall Store” view
   • Go to Inventory → Transfers → Pending Receipts
   • Confirm receipt of 15 units
   • Expected Result: Stock levels update at both locations

Scenario C: Stock Take Procedure

Objective: Conduct monthly physical inventory count

Step-by-Step Workflow:

1. Setup Stock Take

   • Navigate to Inventory → Stock Take → New Count
   • Select location: “Downtown Store”
   • Choose categories: “Men’s Clothing”, “Women’s Clothing”
   • Generate counting sheets

2. Enter Count Data

   • Open Stock Take Entry screen
   • For each item, enter physical count:
     • SHIRT-025: System shows 45, Physical count: 43
     • DRESS-001: System shows 23, Physical count: 25
   • Expected Result: Variance report shows discrepancies

3. Investigate Variances

   • Click Variance Details for items with differences
   • Add notes explaining discrepancies:
     • “2 shirts damaged and disposed”
     • “2 dresses found in return area, not processed”

4. Approve Adjustments

   • Review all variances
   • Click Approve Adjustments
   • Expected Result: System updates inventory levels
   • Journal entries created for accounting

3. Multi-Channel Sales Management

Scenario A: Online Order Fulfillment

Objective: Process online orders from e-commerce platform

Step-by-Step Workflow:

1. Review Online Orders

   • Navigate to Sales → Online Orders → Pending
   • Expected Result: List shows new orders from website
   • Select order #WEB-001234 (2 items, $159.98)

2. Check Stock Availability

   • Click Check Availability
   • Expected Result:
     • Item 1: “Available at Downtown Store”
     • Item 2: “Available at Warehouse”
   • Decision needed: Ship from warehouse or transfer to store

3. Allocate Inventory

   • Click Allocate Stock
   • Choose fulfillment location: “Warehouse”
   • Expected Result: Stock reserved for this order
   • Status changes to “Ready to Ship”

4. Generate Shipping Label

   • Click Ship Order
   • Confirm shipping address
   • Select carrier: “Express Delivery”
   • Expected Result: Shipping label prints
   • Tracking number: EX123456789
   • Customer receives shipping notification email

Scenario B: Click & Collect Setup

Objective: Enable customers to buy online and pickup in-store

Step-by-Step Workflow:

1. Customer Places Order Online

   • Simulate customer selecting “Pickup at Downtown Store”
   • Order appears in Sales → Click & Collect → Pending Pickup

2. Prepare Order for Pickup

   • Print pickup slip
   • Pull items from store inventory
   • Package with customer details
   • Mark as “Ready for Pickup”

3. Customer Pickup Process

   • Customer arrives with pickup notification
   • In POS, go to Click & Collect → Customer Pickup
   • Enter order number or customer phone
   • Verify customer ID
   • Complete pickup transaction

4. Handle Partial Pickup

   • If customer only picks up some items:
   • Select items collected
   • Remaining items stay “Ready for Pickup”
   • Update customer on outstanding items

4. Customer Loyalty Program

Scenario A: Setting Up Loyalty Tiers

Objective: Create a three-tier loyalty program with increasing benefits

Step-by-Step Workflow:

1. Access Loyalty Configuration

   • Navigate to CRM → Loyalty Program → Setup
   • Click Create New Program

2. Define Tier Structure

   • Bronze Tier (Default):

     • Spending requirement: $0
     • Benefits: 1 point per $1 spent, 5% birthday discount

   • Silver Tier:

     • Spending requirement: $500 annually
     • Benefits: 1.5 points per $1, 10% birthday discount, free shipping

   • Gold Tier:

     • Spending requirement: $1,500 annually
     • Benefits: 2 points per $1, 15% birthday discount, exclusive access

3. Configure Point Redemption

   • Set conversion rate: 100 points = $5 discount
   • Minimum redemption: 200 points
   • Expiration: Points expire after 12 months

4. Test Program

   • Create test customer
   • Process test transaction
   • Expected Result: Points awarded according to tier rules

Scenario B: Customer Segmentation

Objective: Create customer segments for targeted marketing

Step-by-Step Workflow:

1. Access Customer Analytics

   • Go to CRM → Analytics → Customer Segmentation

2. Create High-Value Segment

   • Click New Segment
   • Name: “VIP Customers”
   • Criteria:
     • Annual spending > $1,000
     • Last purchase within 30 days
     • Average order value > $100

3. Create At-Risk Segment

   • Name: “Re-engagement Needed”
   • Criteria:
     • Last purchase > 90 days ago
     • Historically active (5+ purchases)
     • Total spending > $300

4. Generate Targeted Campaigns

   • Select “VIP Customers” segment
   • Create promotion: “Exclusive 20% off next purchase”
   • Schedule email campaign
   • Track campaign performance

5. Bundle Pricing and Electronics Promotions

Scenario A: Smart Bundle Creation

Objective: Create intelligent product bundles that increase average transaction value

Step-by-Step Workflow:

1. Bundle Strategy Planning

   • Navigate to Marketing → Bundle Management → Create Smart Bundle
   • Bundle name: “Gaming Setup Pro”
   • Target: Increase average transaction by 35%
   • Season: Back-to-school gaming promotion

2. Configure Bundle Components

   • Core Product: Gaming Laptop (MSI Gaming 15") - $1,299
   • Essential Accessories:
     • Gaming mouse: $79 → Bundle price: $59
     • Gaming headset: $149 → Bundle price: $119
     • Laptop cooling pad: $49 → Bundle price: $39
   • Optional Add-ons:
     • Extended warranty (2yr): $299 → Bundle price: $199
     • Gaming chair: $399 → Bundle price: $349

3. Dynamic Pricing Rules

   • Rule 1: Core + 2 accessories = 12% total discount
   • Rule 2: Core + 3+ accessories = 18% total discount
   • Rule 3: Add extended warranty = Additional 5% off accessories
   • Rule 4: Student ID verification = Extra $50 off bundle

4. Cross-Platform Deployment

   • Deploy bundle across all channels:
     • In-store POS systems
     • E-commerce website
     • Mobile app
     • Social media advertising
   • Expected Result: Bundle appears consistently across all touchpoints

Scenario B: Competitor Price Monitoring

Objective: Implement dynamic pricing based on competitor analysis

Step-by-Step Workflow:

1. Price Monitoring Setup

   • Navigate to Pricing → Competitor Analysis
   • Configure monitoring for key products:
     • iPhone 15 Pro: Monitor Best Buy, Amazon, Costco
     • PlayStation 5: Monitor GameStop, Target, Walmart
     • Samsung 4K TV 65": Monitor Best Buy, B&H, Amazon

2. Automated Price Alerts

   • Set alert thresholds:
     • If competitor drops price >5%: Immediate alert
     • If competitor matches our promotion: Alert within 1 hour
     • If we’re >10% higher than market average: Daily alert

3. Dynamic Pricing Response

   • Competitor drops iPhone 15 Pro to $1,149 (was $1,199)
   • System alert triggers pricing review
   • Options presented:
     • Match price: Set to $1,149
     • Beat by $20: Set to $1,129
     • Bundle response: Keep price but add $100 gift card
   • Decision: Implement bundle response to maintain margin

4. Price Change Execution

   • Update prices across all channels simultaneously
   • Staff receive notification of price changes
   • Customer communication for existing quotes updated
   • Expected Result: Competitive positioning maintained with better margins

Scenario B: Flash Sale Management

Objective: Execute a 4-hour flash sale to drive traffic

Step-by-Step Workflow:

1. Quick Setup

   • Create urgent promotion: “4-Hour Flash Sale”
   • Time limit: 12 PM - 4 PM today
   • Discount: 40% off selected items

2. Multi-Channel Activation

   • Enable on POS systems (all stores)
   • Activate on website
   • Send push notifications to app users
   • Post on social media channels

3. Real-Time Monitoring

   • Watch sales dashboard during sale hours
   • Monitor stock levels for popular items
   • Track conversion rates across channels

4. Performance Analysis

   • Post-sale report generation
   • Compare to regular day performance
   • Analyze customer acquisition
   • Calculate ROI and plan future flash sales

6. Daily Operations & Reconciliation

Scenario A: Daily Cash Reconciliation

Objective: Close POS terminals and reconcile cash at end of business day

Step-by-Step Workflow:

1. End-of-Day Preparation

   • Complete all pending transactions
   • Process any pending returns
   • Ensure all payment methods are settled

2. Cash Count Process

   • Navigate to POS → End of Day → Cash Reconciliation
   • Physical count of cash drawer:
     • $100 bills: 5 ($500)
     • $50 bills: 8 ($400)
     • $20 bills: 15 ($300)
     • Continue for all denominations
   • Enter total: $1,847.50

3. System Reconciliation

   • Expected Cash: $1,852.75 (system calculation)
   • Actual Cash: $1,847.50 (physical count)
   • Variance: -$5.25 (short)
   • Document variance reason: “Customer overpayment not recorded”

4. Deposit Preparation

   • Print deposit slip
   • Prepare bank deposit bag
   • Leave $200 float for next day
   • Submit deposit: $1,647.50
   • Expected Result: Journal entries auto-created

Scenario B: Sales Performance Analysis

Objective: Review daily sales performance and identify trends

Step-by-Step Workflow:

1. Generate Daily Sales Report

   • Go to Reports → Sales → Daily Summary
   • Select date: Today
   • Expected Result: Comprehensive sales overview

2. Key Metrics Review:

   • Total Sales: $4,567.89
   • Transaction Count: 67
   • Average Transaction: $68.18
   • Top Selling Category: Women’s Dresses
   • Payment Methods: 60% Card, 35% Cash, 5% Digital

3. Performance Comparison

   • Compare to yesterday: +12% sales
   • Compare to same day last week: +8% sales
   • Compare to monthly average: +5% above average
   • Identify factors contributing to performance

4. Action Items Generation

   • Document insights for management review
   • Note successful promotions
   • Identify training opportunities
   • Plan inventory adjustments

📊 Electronics Retail Analytics & KPIs

Consumer Electronics Dashboard

Electronics-Specific Metrics:

Industry-Specific Success Metrics

Operational Excellence:

• Serial number tracking accuracy: >99.5%
• Warranty registration rate: >85%
• Service job completion on-time: >90%
• Inventory shrinkage: <0.8%
• Product knowledge test scores: >85%

Financial Performance:

• Gross margin improvement: +2-3% annually
• Service revenue contribution: 15-20% of total
• Extended warranty attach rate: >40%
• Inventory turnover: 6-8x annually
• Working capital optimization: +5%

Customer Experience:

• Net Promoter Score (NPS): >60
• Service satisfaction rating: >4.7/5
• Warranty claim resolution time: <5 days
• Technical support first-call resolution: >75%
• Customer retention rate: >80%

🔧 Common Troubleshooting

POS Issues

Inventory Discrepancies

Investigation Process:

1. Immediate Actions

   • Check recent transactions for the item
   • Verify any pending transfers or returns
   • Review recent stock adjustments

2. Common Causes

   • Theft or shrinkage
   • Processing errors in returns
   • Damaged goods not recorded
   • Transfer errors between locations

3. Resolution Steps

   • Document findings with evidence
   • Create adjustment entries with approval
   • Implement preventive measures
   • Update counting procedures if needed

Multi-Channel Sync Issues

Troubleshooting Checklist:

• Verify API connections to e-commerce platform
• Check inventory sync frequency settings
• Confirm product mapping between systems
• Review error logs for failed transactions
• Test order flow from each channel

🎯 Electronics Retail ROI & Business Outcomes

Expected ROI from BigLedger Implementation

Year 1 Financial Impact:

• Inventory Optimization: 15-20% reduction in carrying costs
• Service Revenue Growth: 25-30% increase from improved workflows
• Warranty Cost Reduction: 12-18% through better claim management
• Labor Efficiency: 10-15% productivity gain from automation

Operational Improvements:

• Serial Number Accuracy: From 85% to 99.5%
• Service Completion Time: 35% faster turnaround
• Customer Satisfaction: +1.2 points improvement
• Inventory Shrinkage: 40% reduction through better tracking

Competitive Advantages:

• Multi-channel Integration: Unified inventory across all channels
• Real-time Pricing: Dynamic pricing based on market conditions
• Predictive Analytics: AI-driven demand forecasting
• Customer Intelligence: 360-degree customer view with purchase history

Industry Benchmarks Achievement

Inventory Management:

• Inventory turnover: 8-10x annually (industry avg: 6x)
• Stockout reduction: 65% fewer missed sales
• Dead stock reduction: 45% less obsolete inventory
• Forecast accuracy: >90% for fast-moving items

Service Operations:

• First-time fix rate: >85% (industry avg: 70%)
• Customer wait time: <30 minutes for walk-ins
• Parts availability: >95% for common repairs
• Technician utilization: 80-85% billable time

Financial Performance:

• Service margin: 35-45% vs 25% industry average
• Extended warranty attachment: 60%+ vs 35% average
• Customer lifetime value: +40% improvement
• Working capital efficiency: 15% improvement

🚀 Next Steps

Mastery Checklist

Complete these scenarios to master BigLedger’s retail capabilities:

Foundation Level:

• Process 10 different POS transactions
• Complete one stock take cycle
• Set up basic loyalty program
• Create first promotional campaign
• Perform daily cash reconciliation

Intermediate Level:

• Handle complex returns and exchanges
• Manage inter-store transfers
• Configure customer segments
• Analyze sales performance reports
• Set up multi-channel inventory

Advanced Level:

• Optimize inventory reorder points
• Create automated promotion rules
• Implement advanced customer analytics
• Configure e-commerce integration
• Design custom reporting dashboards

Ready for Implementation?

📞 Support & Resources

Get Help

• Live Chat: Available in demo environment
• Email Support: demo@bigledger.com
• Documentation: Full User Guide
• Video Tutorials: BigLedger Academy

Continue Learning

• Advanced Inventory Management: Detailed Guide
• Customer Relationship Management: CRM Documentation
• Financial Reporting: Accounting Guide
• E-commerce Integration: Integration Docs