Business Operations Guide
Getting Started
Platform Overview - BigLedger Business Operating System

Platform Overview - BigLedger Business Operating System

BigLedger Business Operating System Architecture

🎯 TLDR (Too Long; Didn’t Read)

  • BigLedger is a Business Operating System (BOS) - Think Android for your business operations
  • Applet-based architecture - Install only what you need, when you need it
  • AI-powered automation - 40% reduction in manual data entry with built-in AI
  • Malaysian-ready - Built-in SST, e-Invoice, and LHDN compliance
  • Flexible deployment - Cloud, on-premise, or hybrid options available

📖 Overview

BigLedger revolutionizes enterprise management by providing a Business Operating System (BOS) that functions like Android for your business operations. Instead of forcing you into rigid structures like traditional ERPs, BigLedger offers a flexible, applet-based architecture that adapts to your unique business needs.

ℹ️
🇲🇾 Malaysian Context: BigLedger is specifically designed for Malaysian businesses, with built-in compliance for SST, e-Invoice (MyInvois), PEPPOL, and LHDN requirements. Over 5,000 Malaysian SMEs trust BigLedger for their operations.

👥 Target Audience

This guide is intended for:

  • Business Owners & Executives: Understanding how BigLedger transforms your operations
  • IT Managers: Learning about deployment and integration capabilities
  • Department Heads: Discovering relevant applets for your function
  • System Administrators: Getting familiar with platform architecture
  • Developers: Understanding the applet ecosystem and APIs

📋 Prerequisites

Before exploring BigLedger, you should understand:

  • Basic ERP/business software concepts
  • Your current business processes and pain points
  • Your compliance and regulatory requirements
  • Your integration needs with existing systems

🔍 What You’ll Learn

By the end of this guide, you will understand:

  1. How BigLedger’s applet architecture differs from traditional ERPs
  2. The core platform components and services
  3. Available applet categories and their capabilities
  4. AI-powered automation features
  5. Deployment options and getting started steps

The Business Operating System Concept

What Makes BigLedger Different

Unlike traditional monolithic ERPs that force you into rigid structures, BigLedger provides a revolutionary approach:

🏗️ Platform Foundation

Think of BigLedger as the operating system for your business:

  • Core OS: Manages data, security, and infrastructure like Windows manages your computer
  • Unified Data Hub: All business data in one place, accessible by all applets
  • Enterprise Performance: Handles millions of transactions with 99.9% uptime
  • Compliance Framework: Built-in Malaysian regulatory compliance

📱 Applet Architecture

Like apps on your smartphone:

  • Modular Applications: Install accounting today, add inventory tomorrow
  • Pay-as-you-grow: Start with 2 applets, scale to 200 as needed
  • Seamless Integration: All applets work together automatically
  • Custom Development: Build your own applets for unique needs

🏪 Applet Store Ecosystem

Your business app marketplace:

  • 500+ Pre-built Applets: Solutions for every business function
  • Industry Templates: Pre-configured for automotive, F&B, retail, etc.
  • Third-party Integrations: Connect to banks, e-commerce, logistics
  • Community Extensions: Solutions built by other businesses
💡 Pro Tip: Start with core applets (Accounting, Sales, Inventory) and gradually add specialized ones as your business grows. Most SMEs see ROI within 3 months with just 5-7 applets.

Core Platform Components

1. Operational Data Hub

The heart of BigLedger - your business’s central nervous system:

Master Data Management

  • Single source of truth for all business entities
  • Real-time synchronization across all applets
  • Version control and audit trail for all changes
  • Data validation and quality assurance

Intelligence Layer

  • Built-in analytics dashboard
  • Machine learning for predictions
  • Custom report builder
  • Real-time KPI monitoring

API Gateway

  • RESTful APIs for all operations
  • GraphQL for flexible queries
  • Webhook support for real-time events
  • Rate limiting and security

2. Applet Framework

Each applet is a complete business application:

ComponentDescriptionExample
UI LayerUser interface and experienceModern, responsive design
Business LogicRules and workflowsApproval chains, calculations
Data ModelInformation structureCustomer records, transactions
IntegrationConnections to other appletsInvoice → Accounting → Inventory

3. Platform Services

Shared services available to all applets:

Security & Identity

  • Single Sign-On (SSO) across all applets
  • Role-based access control (RBAC)
  • Two-factor authentication (2FA)
  • IP whitelisting and session management

Workflow Engine

  • Visual drag-and-drop designer
  • Multi-level approval chains
  • Conditional routing
  • Email/SMS notifications

Document Management

  • Centralized file storage
  • Version control
  • Digital signatures
  • OCR for data extraction
✅ Success Story: Syarikat Maju Jaya reduced document processing time by 75% using the Document Management service with OCR, processing 1,000+ invoices daily with 99% accuracy.

Applet Categories

Core Business Applets

Essential applets for daily operations:

Financial Suite

  • General Ledger: Complete double-entry accounting
  • Accounts Payable/Receivable: Manage cash flow
  • Malaysian Tax Compliance: SST, e-Invoice ready
  • Financial Reporting: P&L, Balance Sheet, Cash Flow
  • Bank Reconciliation: Auto-match with Malaysian banks

Sales & Marketing Suite

  • CRM: 360° customer view
  • Sales Orders: Quote-to-cash workflow
  • Marketing Automation: Email, SMS campaigns
  • Customer Portal: Self-service for customers
  • Commission Management: Complex commission structures

Supply Chain Suite

  • Inventory Management: Multi-location, batch tracking
  • Purchase Orders: Supplier management
  • Warehouse Management: Pick, pack, ship
  • Manufacturing: BOM, production planning
  • Quality Control: Inspection, testing, certification

Human Capital Suite

  • Employee Database: Complete HR records
  • Payroll Processing: EPF, SOCSO, EIS, PCB
  • Time & Attendance: Biometric integration
  • Leave Management: Malaysian labor law compliant
  • Performance Management: KPIs, reviews, 360 feedback

Industry-Specific Applets

Tailored solutions for different industries:

ℹ️
📊 Industry Adoption: Manufacturing (35%), Retail (28%), Services (22%), Healthcare (15%) of BigLedger’s 5,000+ Malaysian customers.

Manufacturing Vertical

  • Production Planning & Scheduling
  • Bill of Materials (Multi-level BOM)
  • Shop Floor Control with IoT
  • Quality Assurance (ISO compliant)
  • Predictive Maintenance

Retail Vertical

  • Point of Sale (Offline capable)
  • Multi-store Management
  • Loyalty Programs (Points, tiers, rewards)
  • Merchandising & Planograms
  • E-commerce Integration (Shopee, Lazada)

Services Vertical

  • Project Management (Gantt, resources)
  • Time & Expense Tracking
  • Service Contracts & SLAs
  • Professional Services Automation
  • Recurring Billing

AI-Powered Automation

Built-in Narrow AI Capabilities

BigLedger leverages specialized AI for specific tasks:

Document Intelligence

  • OCR Accuracy: 99.5% for typed, 95% for handwritten
  • Supported Documents: Invoices, receipts, POs, delivery orders
  • Auto-categorization: Expense types, tax codes, accounts
  • Multi-language: English, Malay, Chinese, Tamil

Financial AI

  • Bank Reconciliation: 95% auto-match rate
  • Fraud Detection: Real-time anomaly alerts
  • Cash Flow Forecasting: 30, 60, 90-day predictions
  • Credit Risk Assessment: Customer payment behavior analysis
⚠️
⚠️ Important: AI predictions are recommendations. Always review critical financial decisions with your accountant or financial advisor.

Operational AI

  • Demand Forecasting: Inventory optimization
  • Route Optimization: Delivery planning
  • Predictive Maintenance: Equipment failure prevention
  • Quality Prediction: Defect detection

AIMatrix Integration

Advanced AI capabilities through AIMatrix partnership:

Available Services

  • GPT-4 and Claude for natural language processing
  • Computer vision for quality control
  • Voice assistants for hands-free operation
  • Advanced predictive analytics

Business Impact Metrics

MetricImprovementTime to Value
Manual Data Entry-40%1 week
Document Processing-60%2 weeks
Reconciliation Accuracy+80%1 month
Response Times-50%Immediate

Deployment Options

Cloud Deployment (Recommended)

Public Cloud

  • Managed by BigLedger: Zero IT overhead
  • Automatic Updates: Always latest features
  • Global CDN: Fast access anywhere
  • Pricing: From RM299/month
  • Best for: SMBs, startups, growing businesses

Private Cloud

  • Dedicated Resources: Your own servers
  • Enhanced Security: Isolated environment
  • Custom SLAs: Guaranteed performance
  • Pricing: From RM2,999/month
  • Best for: Enterprises, banks, government

On-Premise Deployment

Self-Hosted

  • Complete Control: Your infrastructure
  • Air-gapped Option: No internet required
  • Customization: Unlimited modifications
  • Pricing: One-time license + maintenance
  • Best for: High-security, military, offshore
💡 Recommendation: Start with Public Cloud for fastest deployment (2 days), then migrate to Private Cloud or On-Premise as needed. 80% of customers stay on Public Cloud.

Getting Started Checklist

Week 1: Planning

  • Identify business requirements and pain points
  • Select deployment option (Cloud recommended)
  • Choose initial applets (start with 5-7)
  • Assign project team and champions
  • Schedule implementation kickoff

Week 2: Setup

  • Create BigLedger account
  • Configure organization structure
  • Set up user accounts and permissions
  • Install selected applets
  • Configure security settings

Week 3: Configuration

  • Import master data (customers, products, suppliers)
  • Configure applet settings
  • Set up workflows and approvals
  • Integrate with banks and services
  • Test critical processes

Week 4: Go-Live

  • Complete user training
  • Run parallel testing
  • Perform data validation
  • Document procedures
  • Launch with pilot group
✅ Success Tip: Most successful implementations follow the 20-80 rule: Get 20% of features (core functions) working perfectly before adding the remaining 80% (advanced features).

💡 Key Takeaways

  • Business Operating System: BigLedger is not just software, it’s a complete platform for running your business
  • Applet Flexibility: Start small, grow unlimited - pay only for what you use
  • AI-Powered: Built-in AI reduces manual work by 40-60%
  • Malaysian-Ready: Compliance with local regulations built-in
  • Fast Implementation: Most SMEs go live in 2-4 weeks

🔗 See Also

Getting Started

Core Modules

Advanced Topics

❓ Frequently Asked Questions

How is BigLedger different from SAP or Oracle?

BigLedger’s applet-based architecture means you only pay for what you use, deploy in days not months, and can customize without expensive consultants. SAP/Oracle require large upfront investments and lengthy implementations.

Can BigLedger handle multi-company operations?

Yes, BigLedger supports unlimited companies, branches, and currencies in a single platform. Inter-company transactions and consolidated reporting are built-in.

Is my data secure in the cloud?

BigLedger uses bank-level encryption (AES-256), ISO 27001 certified data centers, and complies with PDPA. Your data is backed up hourly with 99.9% uptime SLA.

Can I integrate with my existing systems?

Yes, BigLedger provides REST APIs, webhooks, and pre-built connectors for popular systems. Our integration team can help with custom integrations.

What if I need a feature that doesn't exist?

You can either request it (we release updates monthly), build a custom applet, or hire our professional services team to build it for you.

📚 Further Reading

🤝 Need Help?